Case Management Assistant

Role Overview

The

Care Management Assistant (CMA)

provides clerical and administrative support to the Care Management Team, assisting with post-acute care coordination, revenue activities, and maintaining departmental records. Under supervision, they handle scheduling, communications, documentation, and office supply management, ensuring confidentiality and compliance with HIPAA. The CMA acts as a point of contact, responds to calls and messages, and may assist with tasks like faxing, auditing, transcribing, and filing. The role focuses on optimizing licensed staff productivity and supporting patient-related documentation, with flexibility to float to other departments as needed.

Key Responsibilities

• Ensure confidentiality and HIPAA compliance when transmitting patient information.
• Provide administrative support, including scheduling and communication with post-acute providers.
• Manage office supplies and department equipment.
• Assist with referrals, authorizations, and documentation under supervision.
• Prioritize and forward insurance communications, document authorizations, denials, and status updates.
• Obtain patient signatures and maintain records per policy.
• Work independently with attention to detail in a fast-paced environment.
• Adapt to departmental needs and perform additional duties as assigned.

Qualifications & Skills

• High School Diploma or GED; 18+ years old.
• Experience in healthcare or medical insurance industry.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and multi-tasking abilities.
• Ability to work onsite, full-time, Sunday to Thursday, with flexibility for overtime.
• Preferred: 1+ years in office or medical settings, customer service, Epic experience.

Additional Information

Compensation ranges from $20 to $36 per hour based on experience. Offers comprehensive benefits, recognition programs, and 401(k). The role emphasizes professional development and contribution to improving healthcare outcomes. Equal opportunity employer committed to diversity and inclusion. Must pass a drug test prior to employment.