Receptionist - State Farm Agent Team Member

Job Description

Job Description

Job Title: Receptionist / Front Desk Customer Service Associate
Department: Front Desk / Customer Service
Reports To: Office Manager / Customer Service Supervisor

Job Summary

The Receptionist will be the first point of contact for customers and visitors. This role provides friendly, professional front desk support by assisting customers with general inquiries, routing requests to the appropriate team, and handling front desk administrative duties. The ideal candidate is approachable, organized, and skilled at delivering excellent customer service in a busy office environment.

Key Responsibilities

• Greet customers and visitors in a professional and courteous manner
• Answer incoming calls and respond to inquiries or route calls to the correct staff member
• Assist customers with customer service needs, including basic questions and request handling
• Maintain accurate records of customer interactions and front desk appointments (as needed)
• Coordinate with internal teams to resolve customer questions and ensure follow-up when necessary
• Receive, sign in, and direct visitors according to office procedures
• Manage front desk operations, including maintaining a clean, organized reception area
• Provide general administrative support such as document handling, form distribution, and basic data entry
• Follow company policies and procedures related to customer service and front desk operations
• Escalate urgent issues or concerns to the appropriate supervisor promptly

Required Qualifications

• Prior experience in a front desk, reception, or customer service role preferred
• Strong communication skills (friendly, clear, and professional)
• Ability to multitask and remain organized in a fast-paced environment
• Proficient with computers and common office tools (email, scheduling systems, basic data entry)
• Reliable and punctual with a positive customer-focused attitude
• Comfort working with different types of customers and addressing concerns respectfully

Preferred Qualifications

• Experience in a customer service or office support role in a retail, medical, or service-based environment
• Familiarity with call routing systems, ticketing systems, or CRM tools
• Bilingual skills (if applicable to the organization)

Work Schedule / Environment

• Part-Time position 
• Work is performed in a professional office setting
• May require standing for extended periods and frequent customer interaction

Physical Requirements (if applicable)

• Ability to sit/stand for extended periods
• Ability to lift light office supplies (typically up to 25 lbs.)

Skills & Competencies

• Customer service excellence
• Professional demeanor and active listening
• Attention to detail
• Time management and problem-solving
• Teamwork and ability to communicate across departments

We are a growing team and look forward to hearing from you.