Field Support Technician
$20 - $25 per hourCynet Systems
Job Overview:
Pay Range: $20.00hr - $25.00hr
Requirement/Must Have:
Pay Range: $20.00hr - $25.00hr
Requirement/Must Have:
- Minimum 3 years of relevant experience.
- Hardware support experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, and Desk Phones.
- Experience with Video Conference Rooms Devices (Audio & Video).
- Proficiency with Windows OS, MS Office, O365, and Mac OS.
- Experience using ticketing systems such as ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).
- Hands on experience with imaging and reimaging Windows Operating systems for Desktops and Laptops.
- Working knowledge of imaging utilities such as Ghost and SCCM.
- Demonstrated proficiency in Microsoft OS and Microsoft application installation and troubleshooting.
- Working knowledge of Microsoft Active Directory and GPO.
- Experience with Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, and Windows 98.
- Experience with Servers 2012, 2008 r2, 2008, 2003, and 2000.
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Advanced level skills in the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrated skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills.
- Disconnect and reconnect computer workstations, peripherals, and phone equipment.
- Perform IMACD (Install, Move, Add, Change, Dispose) and Asset Inventory tasks.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops.
- Use remote desktop connectivity applications to solve common issues.
- Deliver and setup PC equipment for end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests, and verify customer satisfaction.
- Provision and support wireless devices including Android and iPhone.
- Troubleshoot and resolve end-user IT issues in PCs, mobile phones, printers, and other IT devices.
- Provide or oversee installations, de-installations, cascades, moves, adds, and changes for all EUC equipment and software.
- Coordinate, plan, and schedule IMACDs with all affected IT functions.
- Document processes to enable IMAC execution for software and equipment components.
- Validate IMAC requests for correctness and proper authorization.
- Communicate with users regarding issues with IMACD service requests and escalate appropriately.
- Conduct or confirm site surveys to determine location requirements for IMAC tasks.
- Confirm availability of equipment, software, parts, network, and cabling prior to scheduled IMAC dates.
- Schedule and dispatch appropriate technicians or third-party vendors to IMAC locations.
- Cancel network transport services that are no longer required after completing IMACD tasks.
- A+ Hardware Certification.
- Microsoft Certification.
- ITIL Certification.
- CCNA Certification.
- Hardware Support.
- Windows OS.
- MS Office.
- O365.
- Mac OS.
- ServiceNow.
- Imaging.
- SCCM.
- Active Directory.
- GPO.
- Troubleshooting.
- Customer Service.
- IMACD.
- Asset Inventory.
- Strong verbal and written communication skills.
- Excellent communication and presentation skills.
- Ability to communicate effectively with stakeholders.
- Ability to move, lift, and carry 50 lbs of weight.
- Ability to safely move equipment point to point using wheeled carts and vehicles.
Vacancy posted 2 days ago
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