Computer Support Specialists
$22 - $24 per hourCogent Info
Computer Support Specialists
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Position summary: Provide technical support and assistance to end users experiencing hardware, software, and system-related issues. Respond to user inquiries through phone, email, remote access, or in-person support to troubleshoot and resolve technical problems efficiently.
Duration: 2 years
Location: Jamaica, NY 11434
Shift Timings: Mon-Fri (8:30am to 4:30pm)
Pay: USD 22/hr-USD 24/hr
Key Responsibilities:
- Provide technical assistance and support for computer systems, hardware, software, and peripheral devices.
- Respond to user inquiries and troubleshoot issues in person, via telephone, email, or remote access tools.
- Install, configure, test, and maintain computer hardware, software, printers, and operating systems.
- Diagnose and resolve technical issues related to desktop systems, applications, email, and network connectivity.
- Monitor system performance and respond to operating and error messages.
Minimum Qualifications:
- Minimum 1–2 years of experience in technical support, help desk, or desktop support environment.
- Knowledge of computer hardware, operating systems, software applications, and peripheral devices.
- Experience troubleshooting Windows operating systems and Microsoft Office applications.
- Ability to diagnose and resolve technical issues independently.
Preferred Qualification:
- Experience with Active Directory, VPN support, remote desktop tools, and mobile device support.
- Knowledge of IT service management processes and ticketing platforms such as ServiceNow or Jira.
- Advanced troubleshooting and problem-solving skills across multiple software platforms.
- Experience in customer-facing technical support environments.
Application Process: Resume Review Initial discussion Video Screening Client Interview
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.
Vacancy posted 4 days ago
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