Controls Room - Product Owner - Associate

Job Description

As a  Controls Room Product Owner (Associate) , you will support the product strategy and delivery for our products, enabling effective oversight and execution across the control environment. You will drive measurable improvements in how test plans are designed, monitored, and executed—leveraging AI-enabled and agentic workflow patterns to improve efficiency, consistency, and transparency while maintaining appropriate controls and human oversight.

You will operate with a “speed-to-production” mindset, executing through an iterative delivery approach (e.g., Pizza POD model) to rapidly prototype, validate with users, and scale durable capabilities. Partnering closely with Software Engineering, Data Science, Design, Control Management, and Compliance stakeholders, you will help drive an outcome-focused roadmap, balance risk and value trade-offs, and ensure solutions are scalable, resilient, stable, and adoptable.

Control Management maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

The Controls Room Team within Control Management works collaboratively with other control disciplines and oversees existing control functions as well as the development of new control functions and protocols. The team’s objective is to empower the three lines of defense with risk-based information to manage their control environment. We achieve this by collecting, analyzing and monitoring firmwide risk-based intelligence into all lines of business and corporate functions.

The Controls Room gathers information from key business and technology partners in order to:

• Facilitate better decision making and actionable insights across the Firm.

• Create cost-effective and automated reporting; and

• Provide views into risk and issues.

Job Responsibilities:

• Support product strategy and delivery for the Controls Room Product ecosystem; align priorities to user needs and oversight objectives.
• Lead customer discovery activities (interviews, workflow analysis, pain-point identification) to translate needs into a prioritized roadmap/backlog and clear value proposition.
• Execute delivery in an agile Pizza POD model: rapid prototyping (using GitHub Co-Pilot / Claude/ChatGPT, etc.), short development cycles, and continuous feedback loops with users and stakeholders.
• Own and maintain the product backlog: write/refine epics, user stories, and acceptance criteria that are clear, testable, and aligned to outcomes.
• Contribute to AI enablement within the product: identify high-impact use cases (e.g., NLP-driven insights, automation, decision support) and support responsible deployment with appropriate controls, monitoring, and human-in-the-loop review.
• Partner with Engineering, Data Science, and Design to deliver solutions that are scalable, resilient, stable, and adaptable across testing organizations.
• Establish and track success metrics (e.g., productivity, cycle time, coverage, reliability, control outcomes) and use data to guide prioritization and iteration.
• Support go-to-market and change management: launch planning, training/readiness, documentation, and post-launch support to drive adoption and measurable business impact.

Required Qualifications, Capabilities and Skills:

• 3+ years of relevant experience in product management/ownership, business analysis, project delivery, process improvement, or technology/tooling enablement (or equivalent expertise).
• Demonstrated experience contributing to product delivery across the lifecycle (discovery, delivery, adoption, optimization) with accountability for results.
• Proven ability to deliver iteratively in a fast-paced model using short development cycles and small teams (e.g., Pizza POD / agile squad).
• Strong backlog/requirements skills (epics, user stories, acceptance criteria) and comfort partnering closely with engineering and design.
• Strong stakeholder management skills; ability to align outcomes, negotiate trade-offs, and drive timely decisions.
• Understanding of risk and controls concepts (risk assessment, control evaluations, testing, or related).
• Strong written and verbal communication skills.

Preferred Qualifications, Capabilities and Skills:

• Experience working in or closely with audit, compliance, risk management, and/or control testing organizations.
• Experience delivering AI-enabled workflow capabilities (in production or pilots) with emphasis on transparency, auditability, and human oversight.
• Experience using AI tools (GitHub CoPilot, Claude, ChatGPT, etc.) to generate prototypes and aid/execute SDLC
• Familiarity with modern data and analytics tools (e.g., Databricks, ThoughtSpot, Sigma, Prophecy, Python).

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.