Administrative Specialist

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Minimum Requirements:
High School Diploma or its equivalent and minimum of two (2) years of clerical work experience, including front-line customer service responsibility. Public-facing customer service experience is preferred. An equivalent combination of education and experience may be substituted.

Position Summary:


The Administrative Specialist position works in the Board of Property Assessment Appeals and Review (BPAAR), reports to the Board Administrator, and executes a variety of appeal-related administrative duties as prescribed.

Overview:


The Board of Property Assessment Appeals and Review (BPAAR) hears and decides outcomes for all property assessment appeal hearings pursuant to the Board's rules and regulations prescribed by the governing Home Rule Charter.


Duties:

• Serves as administrative liaison with the Office of Property Assessment.
• Fields, researches, and resolves property owner and municipality inquiries and complaints, and when necessary and appropriate, distributes them to the proper parties for further handling.
• Complies with and ensures the implementation of Appeals Board regulations, policies and procedures.
• Provides administrative support to the Appeals Board hearing officers, appellants and/or their representatives, municipalities and school districts.
• Delivers complete and current data to the Appeals Board with respect to appeal details (e.g., quantity, status, complications etc.)
• Schedules appeal hearings and prepares appeal hearing documentation as needed.
• Prepares reports and maintains files.
• Participates in special projects as needed and performs other clerical, administrative and customer service duties as assigned

Knowledge, Skills, and Abilities

Knowledge of:

• Basic clerical, administrative, and record-keeping functions.
• Best practices in Customer Service.

Skill in:

• Microsoft Office Products

Ability to:

• Provides the public with excellence in customer service and interacts effectively with all stakeholders.
• Research simple and complex inquiries and complaints to ultimately resolve issues in a timely manner.
• Learn new information and tasks effectively and efficiently.
• Work productively, once trained, with minimal supervision in a fast-paced office environment.
• Multi-task and be reliable, dependable, accountable, and flexible.
• Effectively communicate verbally and in writing.

Residency: Allegheny County within 1 year.
Veterans' Preference: Will be awarded to eligible candidates.


AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D