Billing Coordinator

Ropes & Gray is an equal opportunity employer. Overview The Billing Coordinator is responsible for all aspects of billing for an assigned group of lawyers and clients. The Billing Coordinator is expected to serve as a resource for Billing Responsible Attorneys and their secretaries on all aspects of inventory management. Responsibilities Maintain a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while ensuring invoices are issued timely and accurately, inclusive of client terms and discounts. Use best practices to create, present and distribute pro formas and client invoices. Ensure compliance with firm and outside counsel guidelines. Submit e‑invoices on a timely basis with all necessary supporting documentation. Address and resolve revisions to invoices in a timely manner. Manage the unbilled inventory for an assigned group of lawyers. Communicate consistently and regularly with lawyers regarding aged balances, leveraging secretaries and firm management to escalates problem accounts. Recommend write‑offs of aged or disputed balances where appropriate. Respond to information requests from lawyers, clients and administrative staff related to inventory levels, time and cost entries, billing reconciliations, outstanding receivables and unapplied cash. Communicate firm policies and guidelines to lawyers and clients as appropriate. Support client and partner requests for accrual information. Produce and distribute standard unbilled proformas that recap client/matter time and disbursements. Analyze short‑paid invoices and determine the correct course of action to resolve. Use firm standard reporting tools to respond to requests for information, particularly Excel and BRL dashboards. Assist with the application of unidentified cash receipts, ensuring prompt resolution. Assist timekeepers and secretaries with diary entry issues and transfers between matters. Communicate requests for alternative fee arrangements to the Pricing Committee for review and disposition. Maintain documentation of procedures, deadlines, and other client and lawyer preferences related to billing and collection. Provide audit‑letter assistance to lawyers and secretaries by quickly responding to requests for period‑ending balances. Qualifications Bachelor’s degree preferred. Strong analytical and critical thinking skills. Minimum of two years’ experience in a professional services environment using time and billing software such as 3E, Elite or Aderant. Team player with strong interpersonal skills. High degree of confidence and professional maturity with excellent oral and written communication skills. Superior customer service ability and ability to work in a challenging and dynamic environment. Self‑directed with strong work ethic; capable of working independently with limited supervision. Ability to occasionally work outside of established business hours and adjust personal schedule to meet deadlines. Compensation And Total Rewards Package Ropes & Gray offers a comprehensive Total Rewards package to our business support team members. The firm also provides health and well‑being benefits, professional development, career growth opportunities, and a collegial culture. The anticipated pay range is as follows and represents a good‑faith estimate of the starting salary range at the time of posting. This role is eligible for a discretionary bonus based on performance. The actual offered rate will be determined based on job‑related, non‑discriminatory factors including qualifications and experience, geographic location, education, external market data and internal equity. Boston, Chicago, Los Angeles, Washington, DC: $69,500 – $100,800 New York: $75,800 – $109,950 San Francisco: $79,100 – $114,700 Working Conditions This position requires a hybrid on‑site presence as an essential function. Consistent and predictable on‑site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management. #J-18808-Ljbffr