Office Assistant/Customer Service Representative
Anne Rothstein - American Family Insurance
Job Description
Job Description
If you are looking for a place where your work makes a tangible difference in the lives of your neighbors, you have found it. At Anne Rothstein & Associates with American Family Insurance in Maple Plain, we view our business as more than just policieswe are here to support our community during lifes most important moments. We are currently looking for an Office Assistant and Customer Service Representative who genuinely enjoys connecting with people. In this role, you will be the friendly face and voice that our clients count on when they have questions or need a hand with their insurance. You wont just be filing paperwork; you will be helping families protect what matters most to them. We believe in creating a welcoming, steady environment where everyone feels valued and encouraged to grow. If you are detail-oriented, have a heart for service, and want to join a supportive, local team, we would love to meet you and talk about how you can help us continue providing excellent service to our community.
BenefitsHourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Dental Insurance
Vision Insurance
Life Insurance
Tuition Reimbursement
ResponsibilitiesWelcome visitors to the office and manage incoming phone calls with a helpful and cheerful attitude.
Assist with the processing of insurance applications and policy updates.
Handle billing inquiries and explain coverage details to existing clients.
Maintain organized digital and paper records to ensure smooth office operations.
Support the agent with daily administrative tasks and correspondence.
Follow up with policyholders to ensure their needs are being met and their questions are answered.
RequirementsMinnesota Property and Casualty Insurance License
Valid Drivers License
Professional experience in a customer-facing role.
Solid understanding of basic office technology and software.
Strong organizational skills and attention to detail.
A warm, patient demeanor when helping people navigate their insurance questions.
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