Operations Coordinator

Operations Coordinator

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Hourly, Full time (First Shift), Monday - Friday, 7:00 am - 4:00 pm

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays

• Paid comprehensive on-the-job training
• Career advancement opportunities

The Operations Coordinator serves as the operational backbone of the dispatch department by supporting load execution, shipment tracking, driver communication, documentation management, and billing preparation. This role ensures loads move smoothly from booking through invoicing by maintaining accurate data, monitoring shipment progress, collecting documentation, and providing exceptional service to drivers and customers. The Operations Coordinator allows the Dispatch Manager to focus on fleet optimization, customer relationships, and strategic dispatch decision-making by owning the transactional and administrative components of the workflow.

Dispatch Support

• Enter load information into transportation management systems.
• Create and distribute dispatch information to drivers.
• Verify load details, appointment information, and special instructions.
• Assist with scheduling and load coordination activities.

Shipment Tracking & Monitoring

• Monitor daily load progress and shipment status.
• Conduct check calls and follow-up communications with drivers.
• Update load statuses within transportation systems.
• Communicate shipment updates to customers and brokers.
• Escalate service disruptions or concerns to the Dispatch Manager.

Documentation & Billing Support

• Collect and organize proof of delivery (POD) documentation.
• Verify load documentation is complete and accurate.
• Support load closeout processes.
• Prepare billing packets for invoicing.
• Verify rate confirmations, load details, and supporting documentation match operational records.

Customer & Driver Service

• Serve as a primary point of contact for routine driver and customer inquiries.
• Provide professional and timely communication.
• Assist drivers with operational questions and load information.
• Maintain strong working relationships with drivers, customers, and brokers.

Administrative Support

• Maintain accurate records and system updates.
• Generate operational reports as requested.
• Assist with auditing completed loads and transportation records.
• Support onboarding and dispatch process documentation.

Education:

• High school diploma or equivalent required.
• Associate degree in logistics, transportation, business, or related field preferred.

Experience/Training:

• 1-3 years of dispatch, transportation, logistics, customer service, or administrative experience preferred.
• Experience using transportation or dispatch software preferred.

Knowledge, Skills, and Abilities:

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and transportation systems.
• Customer-service mindset.
• Ability to work effectively in a fast-paced transportation environment.
• Transportation or trucking industry experience.
• Experience with McLeod, Transflo, ELD platforms, or dispatch software.
• Strong problem-solving and customer service skills.

Physical, Mental, Environmental Demands:

• Frequent sitting and typing in a hybrid office environment
• Creative focus with ability to multitask and meet project deadlines
• Periodic collaboration via phone, video calls or in-person meetings
• Occasional lifting of materials (up to 40 pounds) for events or promotional setups

The anticipated hiring range for the role you are applying for is between $22 and $26 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:

1. Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
2. Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
3. Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
4. Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities.

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.