Customer Service Representative- FAMIS

Job Overview The Customer Sales Representative for Specialty Coatings will provide customer service support in an office/warehouse environment. The role involves managing incoming orders, handling customer inquiries via phone and email, proactively reaching out to preferred end-users, coordinating with vendors and internal teams, providing inside sales support, preparing orders for production, assisting with shipping documentation, warehouse duties, and maintaining vendor relationships to ensure customer satisfaction. This is a full‑time position. Key Responsibilities Manage customer service activities, including handling calls, emails, and inquiries, and processing purchase orders and quotes. Assist outside sales teams by providing support on pricing, order updates, tracking information, and other inquiries. Prepare domestic and international shipping paperwork to ensure timely and accurate shipments. Perform occasional warehouse tasks to support delivery schedules and smooth order fulfillment. Develop and maintain relationships with outside vendors for material purchasing. Maintain a professional demeanor to meet customer service and quality expectations. Process sales transactions in accordance with company guidelines using POS devices. Properly dispose of waste materials in compliance with company and governmental regulations. Assist with periodic or annual inventory tasks. Participate in special projects as assigned. Physical Requirements Approximately 60% of the time is spent sitting, 20% standing, 10% walking, and 10% performing tasks that may include stooping, climbing, or kneeling. Qualifications Bilingual in English and Spanish (speaking and reading proficiency required). Strong communication and customer service skills. Experience with order processing, shipping documentation, and warehouse operations. Ability to work independently and as part of a team. Valid driver’s license and clean driving record. Availability to work scheduled hours, including flexibility as needed. Training Requirements Right‑to‑Know Training (required). Recommended: VOC Technical Reference Course, DOT Regulation Training, Hazardous Waste Training. Attendance at various manufacturer training seminars or schools, which may occur after hours and require occasional overnight travel (up to 5 days). Benefits Weekends off. Weekday schedule 8 am‑5 pm. 401(k) program with company match. Generous benefits package for full‑time employees, including medical, dental, vision, and company‑paid life and disability insurance. Three weeks paid time off. A great work environment with career advancement opportunities. Company Overview PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value‑added services to customer partners. We offer a wide range of coatings solutions to enhance productivity, improve quality, and reduce material cost. Our brands include Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. Disclaimer The above job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list, and other duties may be assigned based on the employee’s experience, training, and development. Employees may be given additional responsibilities as they grow in their role. #J-18808-Ljbffr