Senior Renewal Operations Analyst

Role Description

As the Renewal Operations Senior Analyst, you will play a crucial role in optimizing and scaling our renewal processes and operations to support our ambitious growth targets. You will be rolling up to Senior Manager of Renewal Operations leading seamless coordination between Renewals, Sales, Finance, Deal Desk, Product Ops, IT and other cross-functional teams. This is a critical role requiring the individual to possess strong analytical skills, the ability to identify and resolve gaps in existing processes while learning/adapting rapidly. We are looking for someone who can thrive with a high level of ambiguity to operate autonomously while maintaining cross-functional collaboration and managing stakeholder expectations.

What You Will Do

• Build the long-range plan for the Renewals business, drive rigor in QRF submissions aligning it with overall business objectives and revenue targets.
• Provide operational guidance, review metrics and support in Renewals forecasting and business reviews.
• Build and maintain Renewal KPIs and dashboards to monitor sales performance and track progress towards targets.
• Conduct data-driven analysis to identify renewal performance trends, opportunities, challenges and use the insights to optimize processes and propose actionable recommendations.
• Build and rollout deal governance policies, and processes while managing deal reviews and liaising with Sales, Renewals, Finance, and Deal-Desk leaders.
• Prepare regular reports and presentations highlighting renewal performance to assess renewal performance and identify areas for improvement.
• Partner with renewals, sales, finance, and other cross-functional teams in managing the day-to-day Renewal operations.
• Lead root cause problem solving and process improvement initiatives working cross-functionally to improve the renewal rate.

Qualifications

• 4+ years’ experience in Renewal/Sales Operations, Sales Strategy or similar areas.
• Proven track record of success in operations roles within high-growth SaaS or technology companies.
• Intermediate to Advanced experience with Salesforce (SFDC) and CPQ, Advanced Excel.
• Demonstrates a positive attitude and aptitude to learn.
• Strong analytical skills with the ability to roll-up sleeves to gather, analyze/interpret data and make decisions based on insights.
• Ability to drive cross-functional collaboration, establish credibility, be decisive and articulate issues clearly and concisely.
• An inquisitive nature and exceptional attention to detail.

Requirements

• The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits.
• The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location.
• Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• US Pay Range: $143,200 - $214,800 USD