Help Desk Analyst I

Help Desk Analyst IHelp Desk Analyst ILocation: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The Help Desk Analyst I will be responsible for receiving telephone or automated requests for IT assistance, ensuring each request or problem is accurately recorded and fulfilled within established timeframes. How you will make an impact:Handle basic technical problems via the telephone and resolve first line customer issues.Log and manage calls while utilizing the correct procedures.Handle specialized functions including fulfillment and special projects.Make appropriate and timely referrals of any requests that cannot beMinimum Requirements:Requires an AA/AS degree in Information Technology, Computer Science or related field of study and minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.This position is part of our Wellpoint Federal division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.Preferred Skills, Capabilities and Experiences :2 years customer service experience strongly preferred.Knowledge and use of SD tools strongly preferred.Technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management strongly preferred.Job Level: Non-Management Non-ExemptWorkshift: Job Family: IFT > IT Infrastructure & Support