Guest Service Coordinator

Automotive Guest Service CoordinatorGuest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls. The fast-paced environment offers numerous opportunities for growth and development.Job Benefits:We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:A collaborative team atmosphereComprehensive Medical/Dental/Vision Insurance coveragePaid Vacation Time after one year of service401(K) with matching contributionsResponsibilities (include but are not limited to):Establish and maintain relationships with former customers to enhance customer retentionProactively monitor and contact leads for potential business opportunitiesMaster call and email scripts to effectively communicate with customersSchedule, confirm, and follow up on appointments to ensure customer satisfactionConduct surveys with customers to gather feedback and improve serviceProvide prompt and accurate responses to customer inquiries and concernsUtilize CRM software to document all customer interactions for record-keepingCollaborate effectively with management and the service department to deliver exceptional customer serviceOther tasks as assignedQualifications:Bi-lingual in English and Spanish is requiredMust be flexible with schedule including evenings, weekends and holidaysAdhere to Headquarter Toyota's dress code policyWhile a background in Business Development Center is not required, it is preferredBring strong customer service and communication skills to the tableDemonstrate excellent multi-tasking and organizational abilitiesPossess basic computer proficiency and phone skillsCollaborate effectively with team membersAdditional Information:This position is full-time.This job posting may close before the listed closing date once the position has been filled.This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require, with or without notice.We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.Employment is contingent upon successfully completing all pre-employment requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and drug screening, where permitted by law.We maintain a Drug- and Tobacco-Free Workplace.