Customer Service Representative

Customer Service Representative

UltraLux Health is a young startup that is growing rapidly. We are an e-commerce natural health and wellness company that works hard to offer first-class customer service to our customers. We have a small but talented team helping customers, and we're looking to expand our coverage into evenings and weekends.

Job Description:

• Answering customer emails and chats during evening and weekend hours
• Following up with customer's orders and ensuring that they have positive interactions with the company
• Initiating returns, cancellations, and product changes for customers
• Updating customer profiles on HubSpot
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Following up with failed order customers
• Outreach via email for customer feedback
• Follow procedures to prevent returns and help customers have a great experience with their products

Job Requirements:

• 1-2 years of customer service experience is preferred
• Strong communication skills, both written and verbal
• Must be an organized individual
• Comfortable using computers and the ability to learn new softwares quickly
• Experience with HubSpot (or a similar CRM) is a huge plus
• Experience with Woo Commerce is a huge plus
• Must be available to come into our American Fork, UT office between 8am-4pm MST for training during the initial training period
• Ability to work the following set schedule (MST) after training is complete:
  • Thursday: 5pm 12am
  • Friday: 5pm 12am
  • Saturday: 10am 6pm
  • Sunday: 10am 6pm
• Saturday and Sunday start/end time could be flexible if needed.

Company Information and Benefits:

• We are located in American Fork, UT. This position is remote after the in-office training period is complete.
• Reliable internet connection and a quiet, professional workspace required for remote shifts

Job Type: Part-Time (30 hours/week)

Pay Range: $16-$20/hr (depending on experience)