On-Call, Rentals Coordinator

Position Title: On-Call, Rentals Coordinator Position Type: Fixed Term (Fixed Term) Hiring Range: $28.50/Hour Pay Frequency: Hourly A. POSITION PURPOSE Provides coordination for the SCU Presents Performing Arts Center business office’s rental department. B. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. General Rental Responsibilities Under the direction of the Business Manager, assist with implementing the rental program, including client contact, generating and processing rental agreements, maintaining information in EventPro, generating rental reports, and providing general rental support. After the event concludes, contact the client to discuss agreement addenda, update billing, client feedback, and close out the agreements. 2. Specific Rental Responsibilities Respond to requests for rental information and direct the information to the appropriate SCU Presents Performing Arts Center department Maintain files and update calendars Assist in the creation and distribution of rental program information Maintain client data in EventPro, and update rental program files as needed Assist with requests for information on rental policies, procedures, and pricing Prepare rental quotes for the rental team to review Generates agreements, invoices, and tracks payments Print and track house manager reports 3. Other duties as assigned C. PROVIDES WORK DIRECTION Not Applicable D. GENERAL GUIDELINES 1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Researches and develops resources that create timely and efficient workflow. 6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 7. Prepares and submits reports as requested and required. 8. Develops and implements guidelines to support the functions of the unit. E. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace. 1. Knowledge Experience in arts non-profit organizations preferred Understand and support the values and ideals of Jesuit education 2. Skills Strong organizational skills with the ability to handle multiple projects simultaneously, work independently, and be detail-oriented Strong interpersonal and creative problem-solving skills Professional service-oriented demeanor Excellent communication skills 3. Abilities Ability to learn the EventPro computer software 4. Education Bachelor’s degree preferred. 5. Years of Experience Three years related experience required. F. PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation. Considerable time is spent at a desk using a computer terminal. May be required to travel to other buildings on the campus. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations. May be required to occasionally travel to outside customers, vendors or suppliers. G. WORK ENVIRONMENT The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Typical office environment. Mostly indoor office environment with windows. Offices with equipment noise. Offices with frequent interruptions. Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states. EEO Statement Equal Opportunity/Notice of Nondiscrimination Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at View phone number on click.appcast.io. The report includes the type of crime, venue, and number of occurrences. Americans with Disabilities Act Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on click.appcast.io or by phone at View phone number on click.appcast.io. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on click.appcast.io. Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees. Santa Clara University requires all employees to be fully vaccinated and boosted against COVID-19. This mandate allows for limited exemptions and a grace period for new hires to comply with the vaccination requirement. Santa Clara University does not sponsor work visas for staff positions. If hired, individuals must independently provide proof of their eligibility to work in the United States. Santa Clara University offers a comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our benefits page for more information.