HR Manager

Commitment

• Location: Remote; Candidates must be based in the U.S. Eastern Time zone. Candidates must be legally authorized to work in the United States at the time of application and for the duration of employment. Pivot is unable to sponsor or take over sponsorship of employment visas for this position, now or in the future.
• Travel: up to 2 domestic events per year

About Pivot

Pivot is a US-based nonprofit that has partnered with Madagascar’s Ministry of Public Health since 2014 to build a model health district in the rural Vatovavy Region, strengthening facilities, supply chains and the health workforce so that nearly one million people can access care. Our work is delivered by a team of about 300 staff in Madagascar, supported by a small remote Global Support Team of about 10 staff in North America and the UK.

Position Overview

The Human Resources Manager is a member of Pivot's Global Support Team (GST). This role oversees all human resources functions for Pivot's Global Support Team, ensuring compliant and effective payroll processing, benefits administration, recruiting, onboarding, and employee relations. The HR Manager partners closely with the Executive Director and organizational leadership on compliance, compensation, and culture to build and maintain a high-performing, values-aligned team. English (fluent) and French (advanced) required.

Responsibilities

HR Administration and Operations

• Serve as the organizational point of contact for all vendors and partners related to HR systems, payroll processing,benefits, and GST insurance policies
• Oversee all administrative and financial aspects of the monthly payroll process, tracking employee details and coordinating with vendors to resolve issues as they arise
• Administer benefits programs, including medical insurance, life/AD&D insurance, and retirement contributions; manage ongoing employee inquiries
• Oversee leave management, including PTO tracking, approval workflows, and policy compliance
• Regularly evaluate HR vendors; lead research and selection of new vendors or partners as needed

Compliance

• Ensure organizational compliance with applicable US employment law and HR regulations
• Develop, maintain, and update the Employee Handbook and organizational HR policies
• Manage state tax registrations and filings as applicable

Recruiting & Onboarding

• Coordinate and manage the end to end recruitment process : posting positions, screening applications, coordinating interviews, coordinating references and supporting hiring decisions with managers
• Design and manage a formal onboarding program to welcome new staff and educate employees on HR policies and procedures
• Manage the formal offboarding process, including exit interviews and systems access termination
• Serve as administrator the HRIS platform, ensuring data accuracy and appropriate system organization

Employee Relations & Organizational Development

• Support the resolution of employee grievances and provide guidance to managers on coaching and performance conversations
• Lead the annual performance review process, providing guidance, templates, and coordination
• Foster a positive and inclusive organizational culture
• Provide guidance on employee relations issues and support conflict resolution and workplace investigations as appropriate

Team Leadership & Organizational Contribution

• Propose, develop, and maintain updated organizational policies and processes
• Participate in annual work planning and budgeting processes
• Support the Executive Director and CFOO in monitoring, administering, and communicating compensation and benefits programs to ensure competitiveness and compliance

Required Qualifications

• 6+ years of relevant professional experience in human resources, with progressive responsibility
• Strong knowledge of US employment law, HR compliance, and payroll administration
• Experience with HRIS systems and payroll platforms
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal and communication skills
• Proactive approach to problem-solving and process improvement
• Experience in nonprofit or international development settings a plus
• Ability to work effectively in a multicultural setting and collaborate across geographies
• Ability to work independently as the sole owner of the HR function, managing competing priorities with minimal supervision and sound judgment about when to escalate.
• English (fluent) and French (advanced) required
  

Education

• Bachelor's degree required; concentration in HR management, business administration, or a related field preferred
• PHR, SPHR, or SHRM-CP certification strongly preferred

*Applications will be reviewed on a rolling basis. For full consideration, please apply by November 6, 2026 with your resume and cover letter. The posting will remain open until the position is filled.