Customer Onboarding Specialist

What You’ll Do

Become a Tekmetric Product Expert

• Provide detailed account walkthroughs and assist many new customers with implementation.
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on Tekmetric capabilities , and best practices to simplify adoption and align expectations.
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
• Ensure customers receive superior service.
• Collaborate with the sales, customer success, operations, support and engineering teams.
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
• Run and manage customer data migrations.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

What You’ll Bring

• 1-2 years’ experience in Customer Onboarding or a customer facing function.
• Project Management Skills
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
• Ability to improve team processes and direction.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred