Supervisor, Administrative Assistant - Apple Services Engineering

Supervisor, Administrative Assistant - Apple Services EngineeringDo you thrive on bringing order to complexity and empowering others to do their best work? Are you someone who leads with empathy, builds trust across teams, and finds satisfaction in being the steady, organized force behind a high-performing group? If so, this role is for you. As an Administrative Assistant Supervisor within Apple Services Engineering (ASE), you will lead a team of Administrative Assistants supporting the App Store organization — spanning Apps, Music, and Podcasts. You'll serve as a key partner to the Head of App Store, while overseeing the day-to-day effectiveness of your admin team across multiple sites. This is a highly collaborative, people-first leadership role that blends executive support, team management, and operational excellence in one of Apple's most dynamic and globally impactful organizations. We're looking for a confident people manager and natural organizer — someone who can manage up, delegate thoughtfully, and scale a team's impact without losing sight of the individual. If you're a proactive, solutions-oriented leader who operates with the highest levels of integrity and discretion, we'd love to meet you.The Administrative Assistant Supervisor plays a pivotal leadership role within the App Store organization. You will manage a team of Administrative Assistants across Apps, Music, and Podcasts — ensuring team members are supported in their growth, development, and day-to-day effectiveness across global offices.Directly support the Head of App Store with executive calendar management, meeting coordination, and domestic and international travel arrangementsLead, mentor, and develop a team of admins across multiple offices and time zones, acting as their primary resource for guidance, escalations, and career growthApprove team time away and timecards, ensuring accurate and timely compliancePartner with People Business Partners (PBP) on employee relations, leave of absence coordination, workplace accommodations, and staffing needs including hiring and contractor managementDelegate projects and work effectively, ensuring equitable distribution and ongoing skill development across the teamFacilitate team meetings, org-wide events, and leadership presentations — including delivering process or organizational updates to senior leadershipLead site management responsibilities: office and floor planning, seat assignments, facilities coordination, building access, and equipment orderingManage budget and fiscal planning: process internal and external orders and ensure compliance with Apple finance policies including eApproval workflowsServe as a backup resource across the broader ASE admin team as operational needs arise3+ years of Administrative or Executive Assistant experience supporting senior or director-level leadership1+ years of direct people management experience, including performance management and team developmentDemonstrated ability to handle sensitive and confidential information with the utmost discretion and integrityStrong organizational skills with exceptional attention to detail, accuracy, and follow-throughAbility to multitask and remain composed under pressure in a fast-paced, high-visibility environmentA Bachelor's degree, Associate's degree (AA), or equivalent practical experienceStrong presence and influence — a calming, professional voice capable of building relationships across Apple and acting as a polished representative for a senior organizational leaderExperience participating in calibration, TCP, or compensation review cyclesFamiliarity with staffing and contracting workflows, including onboarding and offboarding processesExperience managing employee relations matters, accommodations, and LOA processes in partnership with HR or a PBPProficiency with Apple tools including iCal, Keynote, Mail, eApproval, and other macOS-based systemsExperience with site management, space planning, or facilities coordination across multiple locationsComfortable facilitating meetings, presenting process updates, and communicating organizational changes to leadership audiencesCurious, flexible, and a dedicated problem solver who thrives in ambiguityProficiency with Quip, Box, Confluence, or similar collaboration toolsPrior experience in a technology company or similarly fast-paced corporate environmentAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $55.75 and $83.60/hr, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis. 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