Warranty Administrator
Scott Equipment
Since 1939, Scott has been family owned and proud to represent the world’s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us!Our founder believed that “People are Important” and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.Company Paid BenefitsLife InsuranceLong-Term DisabilityShort Term Disability for employees with 10 years or more of tenureEmergency Travel Assistance Program including ID theft protectionEmployee Assistance ProgramPaid Time Off tiered based on tenurePaid HolidaysWellness program with generous rewardsDiscretionary profit sharingPartially company paid benefitsShared cost of health insurance with substantial employer contribution401K plan with an employer match on the first 6% an employee contributesAvailable BenefitsDentalVisionAccident InsuranceCritical IllnessHospital indemnityFlexible Spending AccountShort Term DisabilityVoluntary LifeTrainingOn the Job trainingIn person and online manufacturer trainingScott Equipment University, a resource for safety, skills and career development trainingAdditional benefitsPrescription Safety Glasses Reimbursement (based on position)Boots reimbursement (based on position)Job Description:This individual will be responsible for promoting customer satisfaction within the service department, assisting in the writing and communication of work orders, coordinating duties with the service technicians and performing other administrative/clerical duties for the service department. This individual will also be responsible for all warranty related issues, including warranty registering new machines and filing claims to multiple vendors.Good communication skills - interpersonal, written, verbalProper phone etiquetteProficient in MS Office Suites, as well as the ability to learn company database systemsIndustry experience preferredClerical experience preferred #J-18808-Ljbffr
- ...efficiently, issue refunds accurately, and stage returned merchandise correctly. Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks....SuggestedLocal areaFlexible hoursShift work
- ...person) Maximize technician productivity by efficiently dispatching work Answer questions related to vehicle concerns, services, and warranties Assist with diagnosing issues and coordinating parts and repairs Monitor and maintain high Customer Satisfaction (CSI) scores...SuggestedImmediate start
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- ...and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated and Image Maker and merchandising...Local areaFlexible hoursShift workNight shift
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