Welcome Desk (Front Desk) Attendant

Job Posting

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.

We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.

Our culture statement gets right to the point: "As one we have fun and get it done!" Join our team today and experience the Village Way for yourself.

Shifts include weekends, afternoon, and night shifts.

Job Summary: To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere.

Summary of Essential Functions:

• Attract and retain members by consistently providing excellent customer service
• Interact with employees, members, and guests in a manner aligned with the Village Standards
• Present a professional, positive image that reflects well on the organization
• Greet and check in members with sincere hospitality and effective communication skills
• Have general knowledge of the club, amenities, programs, and useful information about the area
• Handle and record cash and non-cash transactions
• Provide exceptional customer/guest service and act in a friendly/helpful manner at all times
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities
• Answer all phones and direct calls to appropriate staff
• Maintain clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation
• Handle credit card/cash transactions
• Take member reservations for tennis, squash, and racquet courts
• Other duties as assigned

Knowledge/Skills Required:

• Ability to operate multi-line telephone systems
• Outstanding customer/guest service/skills with a friendly, enthusiastic, and helpful demeanor
• Understanding of court reservation systems
• Must be 18 years or older and have a high diploma or GED
• Must possess basic computer/data entry skills
• Obtain CPR certification within 30 days of hire through company training
• Ability to multi-task

Schedule Requirements:

• Must have weekend availability for morning, mid, or closing shifts. Also need some weekday availability for 12pm-5pm and 4pm to 10pm closing shift.

Knowledge/Skills Preferred:

• Prior high-end health club hospitality, customer service-related industry experience
• Prior credit card/cash handling, key holder

Required Abilities:

• Need to be available on weekends for morning and afternoon shifts. Mandatory shift on Saturday, Sunday, or both. Weekdays night shifts. Flexible to pick up afternoon shift and evening shift during the weekdays

Physical Activity: This position requires standing for long periods of time, walking, lifting, grasping, bending, and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.

Physical Requirement: Walking and standing are required daily. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.

Visual Requirement: This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors. Working Conditions Involves typical office or administrative work and member indoor and outdoor activity.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.