CUSTOMER SERVICE ACCOUNT MANAGER

Customer Service Account Manager

Smyth Companies | Minneapolis, Minnesota | Full-Time

Monday–Friday, Standard Office Hours

About the Role

Smyth Companies is looking for a service-minded Customer Service Account Manager to join our team in Minneapolis. In this role, you’ll be the go-to partner for your customers—managing label and packaging projects from concept to completion, building product specifications, and partnering with Sales, Quality, and Manufacturing to deliver a customer experience that’s second to none.

If you have print industry experience, love keeping multiple projects on track, and enjoy building strong customer relationships, this is the role for you.

What We Offer

• $65,000–$75,000 annual salary, depending on experience
• Medical, Dental, and Vision insurance
• Short- and Long-Term Disability coverage
• Life Insurance
• Paid Time Off (PTO) and paid holidays
• Monday–Friday daytime schedule
• Stable, full-time salaried (exempt) position

What You’ll Do

Customer & Account Management

• Serve as the primary point of contact for customers, sales representatives, and internal manufacturing teams
• Maintain regular contact with customers on order and production status, shipments, and inventory on hand
• Accommodate customer requests to expedite and track orders
• Submit customer quote requests as formal RFQs to Estimating and ensure timely delivery of pricing
• Work with Quality Control to resolve customer questions and concerns quickly

Project Management

• Oversee new label, sleeve, and packaging projects from concept to completion with the goal of exceeding customer expectations
• Identify factors critical to quality as defined by the customer
• Coordinate the transfer and interpretation of artwork and track production progress
• Determine whether jobs meet company and customer standards
• Conduct project postmortems and share results with the team

Specifications & Order Management

• Assist customers with product specification development by providing information and samples and facilitating trial runs
• Maintain accurate customer product specifications in ERP and Vendor Managed Inventory (VMI) systems
• Verify and translate customer purchase orders and enter orders into the ERP system
• Finalize pricing and verify orders before shipping to support invoicing within 24 hours

Technical & Cross-Functional Collaboration

• Act as Smyth’s resource for customers’ creative, marketing, and engineering teams, as well as agencies and contract packagers
• Partner with Manufacturing on new product development, recommending solutions that match customer needs to Smyth’s capabilities
• Participate in Lean, kaizen, and ISO quality initiatives to drive continuous improvement

What We’re Looking For

Required

• 3–5 years of account management, project management, or customer service experience in the printing industry, or a Bachelor’s degree in Business or a related field plus print industry experience
• Experience building and managing product specifications and full supply chain servicing of orders and inventory
• Strong organizational, prioritization, and time management skills across multiple projects and deadlines
• Excellent written and verbal communication skills
• Strong attention to detail, math, and analytical skills
• Proficiency in Microsoft Outlook, Excel, and Word
• Accurate color vision to distinguish colors used in the printing process
• Valid driver’s license and proof of insurance; ability to travel to Smyth sites and customer locations as needed

Preferred

• Experience with label, packaging, flexographic, or digital printing
• Experience with ERP and/or VMI systems
• Familiarity with Lean manufacturing and ISO quality systems
• Knowledge of prepress, artwork, and proofing workflows

About Smyth Companies

Smyth Companies is a leading label printing company with facilities across the US. We’re committed to innovation, quality, and sustainability—and we’re proud to be the team behind labels for some of the most recognized brands in the country.

Employment Type: Full Time
Years Experience: 3 - 5 years
Salary: $62,000 - $75,000 Annual
Bonus/Commission: No