Employee Success Business Partner

The Role The ESBP role at Veeva is fiercely customer-centric—our customers being the internal managers and teams they lead. We call ourselves 'Employee Success' (ES) because our focus is fundamentally different from traditional Human Resources. Modeling ourselves after high customer-service organizations like Starbucks and Disney, our core mission is Service Excellence. We view HR as an exercise in Operational Excellence rather than governance, with our true purpose being to enable, empower, and give energy to our internal partners so they can push the business of Veeva forward. We believe that Employee Success directly drives Customer Success. Our Two Core Mandates Service Excellence & Trust: Build foundational credibility by delivering frictionless, high-quality support across core ES processes, helping managers drive excellence and create highly productive teams. Strategic Catalyst (The GM Mindset): Operate as a 'business person who does ES.' Partner with business leaders, think like a business leader, and bring a General Manager's mindset to concepts such as talent density and business velocity. Empower manager independence, guide them to drive their own solutions through critical thinking and autonomy, and align the right people to the right roles to directly drive commercial outcomes. What You'll Do Foster Manager Independence: Enable leaders to confidently own the employee lifecycle and support managers in taking clear responsibility and accountability. Defend Business Velocity: Proactively eliminate administrative friction so ES processes do not slow down other functions, trading off perfection for simplicity and clarity for certainty. Elevate Commercial Critical Thinking: Support managers in tying their business objectives directly to their talent needs and enable the critical thinking required to align the right people to the right work for the right results. Provide High-Impact Support: Offer targeted guidance in employee relations, change management, and all manner of employee life‑cycle support, embodying the Veeva principle of 'Care, Notice, Act' to help leaders see around corners and address talent misalignments quickly. Operate as a Solutions Consultant: Earn your seat as a 'business‑person who does ES' by speaking the business language rather than HR language and providing insights that actively enable managers to solve commercial challenges through people. Support a Culture of Performance Excellence: Help managers build an unwavering performance culture and rigorously lead their teams to execute with speed, accuracy, and quality. Requirements SaaS, Life Sciences or High Growth Literacy: Experience in a high‑growth, Cloud/SaaS or life sciences environment with the ability to articulate the value proposition of relevant products or services. Commercial Acumen: Demonstrated experience partnering directly with Senior Leaders, General Managers or P&L owners, explaining how team structures impact 'Speed to Value' and 'Product Market Fit'. Org Architecture: Proven track record of designing or supporting leaders in designing 'Strategic Talent Moats' beyond headcounts to build technical and domain expertise required to win against specific competitors and scale. Data‑Driven 'Business Thinking': Ability to translate HR initiatives into commercial 'So What?' statements and partner with leaders to influence metrics such as 'Commercial Velocity' or 'Customer Success Adoption' through people. Outside‑In Perspective: Understanding of the commercial landscape for the business's customers and the ability to identify external market pressures that may make a manager's job harder. Perks & Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation Base pay: $75,000 - $175,000 Salary range is provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary within or below the range depending on experience and location. Compensation is based on individual qualifications, experience, and expected contributions, and may include additional variable bonus and/or stock bonus. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr