Business Systems Support Analyst

Position Summary The Business Systems Support Analyst provides daily technical and functional support for core business applications, enterprise systems, reporting tools, and process workflows used by operations and shared services teams. This role ensures business users can effectively access, navigate, and rely on critical systems that support finance, accounting, human resources, procurement, project administration, document management, reporting, communication, and other enterprise business processes. The analyst emphasizes excellent customer service, practical troubleshooting, strong communication with business and IT teams, and timely resolution of system and application‑related issues. The role is expected to maintain business systems proficiency, participate in system enhancement projects, support process improvements, and document support efforts consistently. Responsibilities Business Systems Support Provide responsive, daily support for business system and application requests, incidents, and problems via phone, incident management systems, support chat channels, and direct engagement with business users. Maintain functional and technical proficiency in core business platforms, enterprise applications, reporting tools, and workflows. Assist business and support team members by resolving escalated business system issues and sharing practical troubleshooting techniques. Use application administration, reporting, workflow, and remote support tools to deliver efficient support for users and systems. Record and update detailed notes on all support requests, tasks, and issue patterns in the incident tracking system. Provide support outside standard business hours when critical processes require timely resolution of escalated application issues. Troubleshooting and Issue Resolution Analyze and resolve business system, application, integration, data entry, reporting, access, configuration, and workflow issues, including recurring or isolated problems. Address application configuration, user setup, system access, role permissions, and workflow readiness issues while ensuring alignment with governance standards. Research data, integration, access, reporting, configuration, and transaction issues related to business systems and applications, coordinating resolution with owners or vendors. Use application, reporting, data, workflow, and monitoring tools to diagnose performance, usability, access, and data‑related issues impacting users. Business Systems Knowledge Maintain a thorough understanding of business systems and enterprise processes, including core applications, finance, accounting, HR, procurement, project administration, document management, reporting, communication, and related workflows. Understand reporting, integrations, user access, system configuration, and business process support options. Business Systems Access and Administration Create, manage, and suspend application and system access with proper approvals, documentation, and audit readiness. Validate permissions in line with roles, responsibilities, processes, and operational requirements. Utilize defined processes for onboarding, offboarding, department changes, role transitions, and access changes. Training and Documentation Provide practical guidance and basic user training on systems, applications, reporting tools, workflow processes, and core platforms. Assist users with navigation, system access, single sign‑on tools, reporting, workflow steps, and best practices. Develop and update FAQs, quick-reference guides, and standard operating procedures. Participate in and lead training sessions for support team members and business users on specific applications, processes, tools, and system changes. Education & Certification Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Finance, or a related field preferred. Certifications or training related to IT service management, business analysis, enterprise applications, reporting tools, Microsoft platforms, or business process improvement preferred. Experience 3 years of related experience supporting business systems, enterprise applications, reporting tools, Microsoft platforms, or IT support functions. Required Skills And Competencies Technical Proficiency: Expertise in incident management systems, enterprise SaaS solutions, business applications, reporting tools, application administration, data workflows, and Microsoft productivity suites. Problem Solving: Advanced troubleshooting and diagnostic skills for business systems, application, workflow, access, reporting, integration, configuration, and data‑related issues. Communication: Strong verbal and written communication skills focused on delivering clear, practical support. Interpersonal Skills: Adaptable, detail‑oriented, and able to work effectively with business teams, operations leaders, shared services teams, vendors, and IT colleagues in fast‑paced environments. Personal Attributes: High ethical standards, strong decision‑making ability, practical judgment, sense of urgency, and accuracy when supporting operations. Work Environment And Physical Demands Work is primarily performed in office environments, with occasional visits to other company locations for support or training. Frequent use of office equipment, business applications, reporting tools, and collaboration platforms is required, along with occasional mobility around office work areas. Oral and auditory capacity is necessary for effective communication through various channels. Travel Requirements Occasional travel to office locations and other company sites within the company’s footprint; overnight travel may occasionally be required. #J-18808-Ljbffr Allan Myers Inc.