Desktop Technician

Job Description

Job Description

Desktop Technician

Location: Baltimore / Owings Mills, MD

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 12 months
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This resource is responsible for preparing, configuring, imaging, and deploying end-user computing devices across the firm. The role supports the end-to-end device readiness lifecycle, including new hire deployments, hardware refreshes, and VDI or virtual desktop readiness. The position ensures devices are secure, compliant, and fully operational prior to end-user delivery.

This is a fast-paced, hands-on role that regularly balances device builds, ServiceNow assignments, deployment deadlines, associate communications, inventory tracking, and unexpected technical issues. Technicians are expected to recognize build failures, perform thorough quality checks, communicate problems promptly, and coordinate with local and remote support teams to keep deployments moving. The work may include standard laptop builds, specialized business software, virtual endpoints, large deployment projects, and onsite equipment installation.

This role is part of the Build & Deploy / End User Computing Technology Operations team. There are 4 resources supporting Baltimore, Maryland (Harbor Point / HQ) and 6 resources supporting Owings Mills, Maryland (Campus), with occasional support between Maryland locations as needed.

• Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards
• Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness
• Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives
• Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow
• Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams
• Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives

• Windows 11 installation, imaging, configuration, validation, and troubleshooting
• Experience with enterprise deployment and endpoint-management tools such as Intune , Autopilot, SCCM, and Company Portal
• Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents
• Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues

• ServiceNow experience
• Familiarity with Intune, Autopilot, SCCM, or similar
• Excel experience and large-scale rollout participation

• Primarily an onsite role due to hands-on build, staging, and deployment activities
• Reliable transportation is required for periodic travel between locations
• Ability to lift up to 50 pounds
• The individual will receive training on build standards, deployment procedures, and documentation requirements and is expected to continuously improve processes

• This role is technical and hands-on, focused on device readiness and deployment execution rather than ongoing desk-side break/fix support.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading financial services and asset management organization operating across the Maryland region, with primary locations in Baltimore and Owings Mills. The firm employs technology professionals including infrastructure engineers, systems analysts, data analysts, and end-user computing specialists who support enterprise-scale financial operations with a strong emphasis on cloud infrastructure, data analytics, and portfolio management. The organization values diverse, inclusive workplaces and partners with global teams to deliver technology solutions across fixed income and broader financial services operations.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-17039 Industry: Engineering

#LI-Hybrid #gttic #gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.


There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:


Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015