Senior Director, Sales Executive - IFP

Senior Director, Sales Executive - IFP

The Individual & Family Plan (IFP) line of business serves Californians who purchase health insurance directly from Blue Shield of California, or through Covered California, brokers and evolving online channels and partnerships. Serving this market is critical to California's embrace of the Affordable Care Act and Blue Shield's own mission, as we balance a competitive landscape, regulatory complexity, evolving technologies and distribution partners, and a consumer-first experience in a highly dynamic market.

The Senior Director, Sales Executive - IFP will report to the Individual Plans Growth & State Policy Strategy Leader. In this role you will be responsible for playing a pivotal role in accelerating membership growth in the market, management and end-to-end leadership of the IFP direct and channel sales teams and related strategies and processes. You will lead a direct team of sales professionals focusing on broker / channel sales and inside sales, as well as seasonal/contracted support during open enrollment timeframes. This role can be based at any of our Blue Shield offices, with the current team footprint primarily based in Sacramento and Woodland Hills.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Develop and execute the IFP sales strategy by identifying growth opportunities and building sales execution plans to achieve annual acquisition and renewal targets for medical, dental and vision products, across multiple channels and assistance approaches
• Develop strategies that optimize cost-of-sale, life-time value and similar metrics across the sales lifecycle (from demand generation to renewal)
• Work closely with marketing and digital on strategy and tactics to drive qualified opportunities, into the proper channels, to maximize growth
• Position Blue Shield advantageously in the evolving distribution channel landscape, including Covered California, brokers, agency online marketplaces or quoting engines, integrated enrollment platforms, and ICHRA or employer-sponsored enrollment platforms as well as evaluating other strategic partners or paths Blue Shield of California should pursue
• Oversee all channels, except Covered California, including technology connections, sales requirements, relationship management and compensation strategies
• Work in coordination with Covered California account management team to optimize and complement applicable growth strategies
• Work with internal partners who provide direct and indirect support to the channel landscape - including Producer Services, IT, Enrollment, Operations to ensure capabilities, processes, and service models are aligned to support effective sales execution, operational readiness, and a channel partner experience
• Lead and develop a high-performing sales organization by creating a strong sales culture rooted in accountability, performance, coaching, collaboration, and results
• Establish clear expectations and goals, motivate and develop leaders and team members, and foster an environment where teams are empowered to grow, execute with discipline, and consistently deliver against sales and retention objectives
• Manage the sales vendor / contract and inbound call center strategies and management, including looking for opportunities for alignment across Blue Shield

Qualifications

In this role, you will need:

• A bachelor's degree or equivalent experience
• At least 12 years of prior relevant experience including 6 years of management experience
• Individual Family Plan (IFP) or Medicare health insurance sales experience
• An active Health and Life license with the California Department of Insurance
• Existing relationships with key distribution channels or partners in the IFP or Medicare market within the state of California
• Familiarity and/or understanding of the ACA and exchange marketplaces

Blue Shield of California