Front Office Supervisor, PM

Schulte Hospitality Group Schulte Hospitality Group (SHG) is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, including reputable brands such as Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent boutique and lifestyle properties and restaurants. Benefits Daily Pay Free Telemedicine and Virtual Mental Health care access for all associates starting day one Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more Job Duties and Responsibilities Provide the highest quality of service to guests at all times; anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of the department. Assist in training new associates and cross‑training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale; treat people with respect; recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately; assist Emergency Response Team as necessary. Know location and use of fire extinguishers. Monitor daily status of rooms, rates, discount rates and packages. Maintain current list of available rooms for walk‑in situations. Coordinate blocking of rooms. Check printed registration cards against information on arrival report and rectify discrepancies. Ensure prompt and courteous service to guests. Pre‑register guests according to standards. Complete and monitor employee schedule. Monitor VIP arrivals. Notify Maintenance Department of any maintenance issues. Keep track of rooms to ensure accurate status and readiness for check‑in. Hire, coach and discipline direct reports; interact positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act; promote a harassment‑free work environment. Act as Manager on Duty as required. Work nights, weekends and holidays as necessary. Perform various other duties as assigned to meet business objectives. Education and Experience In‑depth knowledge of hotel front desk operations. Basic math skills. Ability to communicate effectively verbally and in writing. Strong leadership skills. Ability to exceed expectations of guests and team members. Excellent time management skills. Knowledge, Skills and Abilities Ability to multi‑task. Team player. Ability to exceed expectations of guests. Schulte Hospitality Group is an Equal Opportunity Employer. Compensation $24.00 per hour #J-18808-Ljbffr Schulte Hospitality Group