Administrative Assistant - Team Coordinator

Description

Administrative Assistant / Team Coordinator

Martin Mortgage Group | Raleigh, NC | Full-Time

About Us

Martin Mortgage Group, powered by Fairway Independent Mortgage, is a top-producing mortgage team known for fanatical communication, positive energy, and authentic relationships. We deliver an exceptional experience to clients and business partners while keeping things fun and organized.

Position Overview

We're looking for a proactive, organized, and positive Administrative Assistant / Team Coordinator to support Michael Martin and the team. This person will keep our operations running smoothly, manage calendars and priorities, and help ensure every client and partner experience is five-star.

Key Responsibilities

• Manage Michael's calendar, meetings, and daily priorities.
• Coordinate communication between team members, clients, and partners.
• Handle scheduling, travel, and event logistics.
• Keep systems, files, and processes organized and up to date.
• Support marketing, CRM updates, and follow-up tasks.
• Track team goals, to-dos, and accountability items.

What We're Looking For

• 2+ years of admin or assistant experience (mortgage or real estate preferred).
• Strong organization and communication skills.
• Proficiency with Microsoft Office and CRM tools.
• Positive energy, reliability, and attention to detail.
• Alignment with our core values:
• Fanatical Communication | Have Fun | Positive Energy | Authentic | Committed | Details Matter

Compensation

Competitive salary + performance bonus

Full Fairway benefits package

Responsibilities

• Oversee online and print marketing efforts
• Create and implement data entry protocols to streamline processes and increase productivity
• Improve skill sets through employee development programs
• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates
• Schedule appointments, including travel arrangements or other company engagements

Qualifications

• High school diploma or GED required
• Enjoys talking with customers and can communicate through verbal and written channels
• Customer service, bookkeeping, or administrative experience is preferred
• History of being deadline-driven and extremely organized
• Proficient in basic computer software and can quickly learn to use new programs