Director, MarTech & Customer Journey Strategy
CVS
CVS Health is seeking a Lead Director to drive customer journey and MarTech innovation across the Pharmacy and Consumer Wellness organization. You will translate priorities into programs, align marketing, technology, analytics, and operations, and enable executive decision-making through insights and governance. The role leads a small CRM Marketing team and requires building scalable, customer-centric capabilities with measurable business impact. #J-18808-Ljbffr CVS Health
- PHM, a leading health media agency, seeks a Director of Customer Experience to lead customer insights and strategy across assigned accounts. You will guide Insights and Strategy, mentor talent, and partner with Planning, Analytics, Media, Data, Creative, and Client teams...Suggested
$168k - $199k
About This RoleOur Consulting Associate Directors are responsible for project delivery and... ...and creative development of solutions and strategies to solve client problems; must adapt... ...objective guidance throughout clients’ AI journeys. We set the standard for how organizations...SuggestedFull timeLocal areaWorldwide$168k - $199k
...alignment with industry best practices.Develop Comprehensive Strategies: Create security strategies tailored to organizational objectives... ...has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial...SuggestedFull timeRemote workWorldwide- About The Team The Customer Experience team serves as a foundational operations... ...support centers, obsessing over the user journey to ensure every interaction is... ...The Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale...SuggestedHourly payWork at officeLocal areaRemote workFlexible hours
- ...accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations... ...viability, and feasibility frameworks.Lead customer journey transformation efforts and define the people, process...SuggestedFull timeLive inWork at officeLocal area
- PwC is seeking a User Experience Strategy Director to elevate customer and employee experiences by translating client needs into strategic design initiatives... .... You will lead human-centered research, create journeys, wireframes, and prototypes, and mentor teams across...
$120k - $160k
...marketing and how it drives long-term customer relationships and business... ...throughout their entire journey.Do you obsess over testing cadence, segmentation strategy, and what each campaign actually... ..., and partner closely with our MarTech team on platform capabilities,...Full timeSummer workWork at officeLocal areaRemote workMonday to Friday$135.3k - $161.55k
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer... ...on customer support across the customer journey - from service, to sales, to ecommerce.... ..., implement, and iterate on engagement strategies and playbooks that can scale across...Work at officeLocal areaWork from homeFlexible hours3 days per week$97k - $190k
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining... ...the center of our customers’ technology strategy, and ensures every customer can realize... ...customers navigate their most complex journeys on MongoDB. You’ll be responsible for...Local areaWorldwideFlexible hours$99.4k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ...complex renewals and cloud-migration journeys for customers with a mix of On-Premises... ...Premises customers through cloud modernization strategies is a plus.Preferred...Full timeWork at officeFlexible hours3 days per week- ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...to help guide Customers along their DEX journey, following Nexthink’s DEX Methodology,... ...Renewal Targets: Align on account strategy with the broader account team and work...Work at officeImmediate startRemote workWorldwideFlexible hours
$182k - $250.8k
...let's talk.About the role:The Customer Success Executive - Dedicated... ...Okta. You will report to the Director, Customer Success and be... ...KPIs, and timelines—turning strategy into measurable traction.Win... ...by a drive to innovate. Your journey begins with an immersive, in-...Local areaWorldwideFlexible hoursShift work$150.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ..., media organizations, and high-tech (strategy) firms to accelerate innovation, improve... ...they are in their Salesforce employment journey. It also applies to recruiting, hiring,...Full timeWork at officeFlexible hours3 days per week$111.1k - $130.7k
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling... ...as the connective tissue across Product, Enablement, Strategy, and business teams.The CSM operates at the use case...Work at officeLocal areaRemote workFlexible hours3 days per week$136k - $187k
...progress the right buyers more effectively. The AI Journey Operations Manager will own the business strategy, qualification framework, routing logic, operating... ...priority inbound, account-based, product-led, customer, and signal-triggered motions.Establish the fit, behavior...Local areaWorldwideFlexible hours- ...strategic consumer lifecycle strategies across email and SMS from lead... ...and deploy campaigns and customer experiences in Salesforce Marketing... ...audience segmentation, journey logic, and send cadence Develop... ...customer lifecycle Partner with MarTech and MarOps on platform...
- ...email and SMS programs across the full customer journey. You’ll manage a team, so you’ll be both... ...for comprehensive consumer lifecycle strategies across email and SMS, from design and implementation... ...of the customer lifecycle Partner with MarTech and MarOps to align on platform...Summer workWork at officeRemote workMonday to Friday
- ...drive enterprise-wide transformation through innovative business strategy, operational excellence, and change leadership. Our Business... ...success in cultivating executive-level client relationships (e.g., Director, VP, CXO), acting as a trusted advisor, and leading strategic...Contract workWork at office
$48k - $64k
...Customer Success ManagerWhat We're Looking For: Begin your career as a Customer Success... ...adoption, implementing risk mitigation strategies, and conducting user training At Meltwater... ...leaders who are committed to supporting your journey of development. Join our team and become...Work at officeLocal area- ...nurses, for the entirety of their care journey, helping them get back to good health, back... ...that grow with us. Reporting to Director of Network Success, your experience and... ...partnering cross-functionally. Develop strategies to enhance provider satisfaction, retention...Temporary work
$50 - $54 per hour
...Overview Senior Customer Success Manager (Contract) – Remote (Hybrid) Team: Search & Discovery... ...mutual success plans, engagement strategies and frameworks for measurable impact. You... ...platforms, content management and customer journeys Skilled at Program Management within...Hourly payContract workWork experience placementRemote work$100k
...Interior and exterior, remodeling and new custom home construction, is seeking a Customer... ...through their remodeling and building journey. The company is committed to delivering... ...Monitor customer health to identify risks and strategies for retention, identify upsell/cross-...Full timeTemporary work$90k - $115k
...Customer Success Manager (Closing Folders) 1 day ago Be among the first 25 applicants We... ...including the mapping and development of their journey with the Closing Folders product.... ...contacts to develop internal marketing strategies, training and rollout plans. Conducting...Work at officeLocal areaWorldwideFlexible hours- ...better product experiences — wherever their customers are. From the first product detail to... ...platform throughout their customer journey. Acting as a trusted advisor, you will combine... ...risks proactively and implement strategies to improve customer health and reduce churn...Work experience placement
$186k - $256k
...If you are too, let's talk.The Revenue Strategy and Operations TeamRevenue Strategy & Operations... ...our rapidly growing Sales, Presales, Customer Success, Technical Account Management (... ...is united by a drive to innovate. Your journey begins with an immersive, in-person...Work at officeLocal areaWorldwideFlexible hours$150k - $285k
Engagement Manager - Healthcare Strategy Get AI-powered advice on this job and more exclusive features. It starts with a passion for solving the increasingly complex challenges facing our clients in the business of healthcare. You will partner closely with our team and...- Oak Street Health, part of CVS Health, is seeking a Manager, CRM Marketing to design and execute data-driven, journey-based campaigns across Email and SMS while partnering with Paid Media and Creative teams. You will lead cross-functional efforts to move prospects through...Remote job
- Directive Consulting is seeking an Account Director, Client Strategy to own a valuable portfolio, aligning strategy, growth, and execution. You will engage VP- and C-suite stakeholders, driving retention, expansion, and excellent client experience across paid media, SEO...
- Publicis Groupe in Chicago is seeking a Director, Customer Experience (CX) to lead the development of customer-centered strategies that connect insights to meaningful business outcomes across assigned accounts. This role provides functional leadership for Insights and...
- PHM, a leading health media agency within Publicis Groupe in the US, seeks a Director, Customer Experience to lead insights-driven strategy across accounts. You will mentor strategists, partner with cross-functional teams, and deliver integrated CX programs that connect...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, MarTech & Customer Journey Strategy. Be the first to apply!
- customer development manager Chicago, IL
- customer advocacy manager Chicago, IL
- remote customer service manager Chicago, IL
- customer program manager Chicago, IL
- bilingual customer service manager Chicago, IL
- director customer relationship management Chicago, IL
- senior customer service manager Chicago, IL
- sales customer service manager Chicago, IL
- manager customer experience Chicago, IL
- customer onboarding manager Chicago, IL

