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Service Manager

Jobtailor

Florida, NY

Responsibilities Work with stakeholders to understand their needs and develop solutions accordingly. Stay up to date on latest ServiceNow features and functionality. Communicating and collaborating with cross-functional teams to identify and document business processes that can be automated using ServiceNow. Working with a user experience mindset to develop and deploy solutions for customers. Participating in agile planning ceremonies to help define and prioritize ServiceNow work for upcoming sprint. Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis. Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions. Mentor and train junior ServiceNow developers. Requirements Requires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree or 7 years of relevant experience. Actively participates in troubleshooting of routine problems. Makes decisions that impact own team and other groups/teams. Experience with two or more ServiceNow modules: IT Service Management (ITSM), HR Workforce/Service Delivery (HRSD), Service Portal, Virtual Agent/Now Assist. Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations. ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred. Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. Looks to improve processes, structures, and knowledge within the team. Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion. Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals. Certifications & Qualifications ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) #J-18808-Ljbffr

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Vacancy posted 12 hours ago
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