Service Coordinator

Service Coordinator

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. in San Antonio aspires to hire a Service Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technician's schedules are cleared of completed job tickets and that open job tickets are in correct technician's schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Aid field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Qualifications:

• Experience using Microsoft Office Suite
• Experience in the door industry is a plus but not required
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized, and the ability to multi-task
• Represent the company in a professional manner

What We Offer:

• Comprehensive medical, dental, and vision coverage available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities