Billing Coordinator

Job Title: Billing Coordinator Work Environment: Hybrid (3 days in office/2 remote) After ramp up JOB DESCRIPTION Our client, a well-regarded international law firm, is seeking a Billing Coordinator to join their Boston team. Responsibilities Coordinate and execute complex billing, account reconciliation, and client financial analysis assignments. Review accounts receivable and outstanding balance reports, proactively identifying discrepancies, collection concerns, and potential billing issues. Maintain detailed knowledge of client billing guidelines, contractual terms, alternative fee arrangements, special invoicing requirements, and individual attorney and client preferences. Respond promptly and professionally to questions and requests from clients, attorneys, and administrative professionals, providing accurate information, solutions, and guidance. Establish and maintain strong collaborative relationships with attorneys, clients, colleagues, and other internal stakeholders. Prepare client invoices, billing documentation, and internal forms, ensuring all necessary supporting materials are included for monthly reminder notices, accounts receivable adjustments, write-offs, retainer applications, on-account transactions, and other related activities. Manage billing and collection functions for designated partners, including monitoring account activity and following up on outstanding matters. Assist with the Firm's billing and collections support line by researching questions, resolving issues, and providing appropriate guidance. Record and track discussions, meetings, decisions, and action items with assigned partners to ensure timely follow-through. Continuously expand knowledge of the Firm's billing practices, client accounting procedures, financial systems, and operational workflows. Organize and maintain accurate, current, and comprehensive records for assigned partners and clients. Maintain billing trackers, collection logs, reminder notices, follow-up records, and response documentation. Communicate clearly and professionally in person, by telephone, and in writing while fostering effective and productive professional relationships. Maintain a consistent and dependable on-site presence to support collaboration with partners, colleagues, and business services teams. Exercise sound judgment and accountability in the appropriate use of Firm resources. Follow all Firm policies, procedures, operational standards, and applicable guidelines. Perform additional billing, accounting, administrative, and related responsibilities as assigned. Qualifications Demonstrated ability to work independently, exercise sound judgment, and continuously expand professional knowledge and capabilities. Consistently demonstrates professionalism, discretion, respect, and courtesy when interacting with colleagues, attorneys, clients, and external contacts. Strong analytical, investigative, problem-solving, and troubleshooting skills. Proven ability to prioritize assignments and consistently meet established deadlines. Working knowledge of applicable Firm and office technology, including Aderant, Microsoft Outlook, Excel, and Word, with the aptitude to learn additional financial applications, software platforms, and operating systems. Excellent verbal, written, and interpersonal communication skills. Exceptional accuracy and attention to detail, particularly when working with financial and client information. Ability to oversee multiple assignments simultaneously while adapting to changing priorities, deadlines, and business needs. Demonstrated ability to exercise discretion and protect confidential and sensitive information. Strong organizational, time-management, planning, and prioritization capabilities. Ability to perform effectively in a high-volume, deadline-driven, and fast-paced professional environment. Comfortable working autonomously while also contributing effectively within a collaborative team setting. Willingness and ability to travel when business needs require. Flexibility to modify working hours when necessary to accommodate operational demands, client requirements, and Firm priorities. Education and Experience Required Bachelor's degree from an accredited institution. At least one year of professional experience in legal billing, preferably including client account review, financial analysis, accounts receivable, or related billing functions. #J-18808-Ljbffr