Servicenow ITAM ITSM Developer

ServiceNow ITSM ITOM DeveloperRemoteRole SummaryServiceNow developers specializing in ITSM and ITAM are responsible for managing the ServiceNow platform to optimize IT service delivery and IT operations. This includes designing, configuring, developing, troubleshooting, and implementing baseline and custom ITSM and ITAM applications.ResponsibilitiesDevelop, install, and troubleshoot ServiceNow ITSM and ITOM modules.Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management.Manage and enhance ITAM functionalities, including Hardware Asset Management (HAM) and Software Asset Management (SAM).Integrate ServiceNow with external platforms using REST/SOAP APIs and MID servers.Maintain a healthy and accurate CMDB by implementing Discovery and Service Mapping best practices.Automate IT processes using Flow Designer, workflows, and scripting.Monitor and optimize Event Management for incident correlation and proactive issue identification.Create dashboards and performance analytics for ITSM and ITAM metrics.Provide training, documentation, and support for ITSM and ITAM functionalities.Assist in end-to-end ServiceNow implementations, from requirement gathering to deployment.EducationBachelor’s degree in Computer Science, IT, or a related field.Job Requirements4-6 years of ServiceNow development experience. CSA/CAD certifications (Compulsory). CIS-ITSM or CIS-ITAM certification (Compulsory). Strong knowledge of JavaScript. Experience with configuration of ITSM and ITAM modules.Expertise in ServiceNow ITSM modules: Incident Management Problem Management Change Management Knowledge Management Request ManagementProficiency in ServiceNow ITAM modules:Hardware Asset Management (HAM): Tracking and managing physical assets.Software Asset Management (SAM): Managing software licenses, compliance, and optimization.Asset lifecycle tracking: Procurement, deployment, maintenance, and disposal.Comprehensive knowledge of CMDB best practices and CI relationship mapping.Experience customizing ServiceNow using: UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes.Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.Experience in agile development environments.Strong understanding of ITIL practices and their application in ITSM and ITOM solutions.Proven ability to deliver end-to-end solutions for ITSM and ITOM requirements.