AR Supervisor

What you’ll do:

• Lead and mentor the offshore AR team, overseeing day-to-day activities related to cash applications, invoicing, and collections to ensure timely, accurate processing

• Serve as the primary point of escalation for complex customer billing inquiries, dunning issues, and account restructures

• Own the end-to-end cash application lifecycle for direct bill and Amazon Web Services (AWS) customers

• Drive the collections process, including collaborating with outside agencies and maintaining proactive visibility into receivables cash forecasting

• Manage sales tax and VAT compliance to ensure accurate global invoicing

• Manage the dunning process which includes revocation and restoration of accounts
  Own the resolution of complex billing inquiries and serve as the escalation point for the team

• Reconciliation and correction of open invoices between AWS and NetSuite

• Partner cross-functionally with the Deal Desk and Revenue Recognition teams to manage contract amendments and changes, ensuring accounting alignment

• Track and record bad debt/allowance for doubtful accounts for non-paying customers

• Identify bottlenecks and drive process improvement efforts to streamline financial operations and reduce manual transactional work

• Serve as a key contributor to system implementations related to billing, ensuring seamless integration and adoption

• General Ledger responsibilities including cash entries, reconciliations, and the correction of invoice discrepancies between AWS , Salesforce , and NetSuite

• Cross training with Accounts Payable Supervisor for backup support

• Other duties and ad-hoc projects as required

What you’ll bring:

• 7+ years of high volume accounts receivable experience

• Experience working in a scaling SaaS startup environment experience preferred

• NetSuite experience required

• Salesforce experience required

• Zone billing experience required

• Stripe experience required

• Ramp experience preferred

• High proficiency in Excel (e.g., vlookups, sumifs, pivot tables)

• Comprehensive knowledge of U.S. GAAP

• Detail-oriented

• Strong interpersonal skills — including written and oral communication skills

• An ability to multitask and manage multiple projects - work prioritization, planning and task delegation

• Must be motivated by working with awesome people, and dedicated to helping take Drata to the next level

• Must be a self-starter who excels at multitasking and thrives in a fast-paced environment