Legal Intake Specialist

Vogelzang Law, a mid-sized plaintiff’s law firm located in downtown Chicago, is seeking a Senior Intake Specialist to receive/qualify prospective clients and to provide support for our team. This is a full-time, hybrid position with a competitive salary and benefits package. Our ideal candidate is empathetic, compassionate, and in possession of excellent verbal and written communication skills. Responsibilities Own the intake process from beginning to end. Answer and screen inquiry calls and emails from prospective clients. Survey prospective clients and empathize with them on the details of their case. Obtain critical information and documentation from clients relevant to their prospective case. Assist with outgoing correspondence, contracts, and the data entry and onboarding of new clients. Continuously follow up on leads. Perform other data entry as necessary. Process (scan and distribute) mail and packages. Perform conflict checks. Collaborate with marketing department on outbound lead generation initiatives. Regularly check in on clients’ well-being and provide them with updates. Audit leads list and make follow up contact to convert cold leads. Other duties as necessary. Qualifications The qualified candidate must possess a bachelor’s degree. Minimum 3 years of experience working at a personal injury firm, with a preference for asbestos and/or mass tort experience. Comfortable with Google Workspace and Microsoft Office. Experience with Salesforce preferred but not required. Excellent verbal and written communication skills. Top-notch organizational skills and a strong attention to detail. Proven track record in customer service. Ability to multitask and prioritize. Benefits Package (subject to elections and eligibility) 401k Retirement Plan. Paid Time Off, Paid Sick Leave and Flexible Work Arrangements. Complimentary Gym Membership. #J-18808-Ljbffr