Membership Manager

Job Title: Membership Manager Location: Austin, TX Company: The Portal Austin About Us The Portal is a members club that nourishes body, mind, and soul through wellness practices, thought leadership, and deep community connection. We are home to a diverse tapestry of leaders and changemakers in technology, business, arts, culture, and wellness. Community is our foundation - a tapestry of support, belonging, and shared joy in the human experience. Job Description As the Membership Manager, you will be responsible for aspects of our membership department, programming, and communications. This includes managing our member tours and onboarding, member acquisition and retention, house managing events in coordination with our Event Manager, and coordinating our marketing calendar and managing our member communications. This role requires someone who is capable of implementing strategic membership plans and giving tours to members, while being operationally minded and detail-oriented in their communications. It is a front-of-house role that will also be responsible for the back end information flow around all of our offerings to our members and broader audience. Key Responsibilities Membership Create and implement strategic member acquisition and retention strategies. Manage and give tours for new potential members. Onboard new members to our app and process, and orient them to the space and calendar. Host monthly events to welcome members and introduce them to The Portal's offerings. On Site Manager Oversee the front-of-house and operations team to ensure smooth daily execution and member satisfaction. Maintain high standards of hospitality, cleanliness, ambiance, and service across all member touchpoints. Support accountability and performance of staff through active presence and leadership. Troubleshoot real-time operational or member-related issues to ensure seamless experiences. Programming Manage member-led clubs, such as Outdoor Club, Book Club, and AI Club. House manage certain events. Communications & Marketing Manage a central communications calendar that spans events, memberships, operations, partnerships. Write our weekly newsletter and work with our graphics team to send out weekly updates. Manage our WhatsApp group membership and promote engaging dialog. Data & Insights Use CRM and analytics tools to measure engagement, surface insights, and refine strategies for continuous improvement. Deliver regular reporting to leadership on membership performance, pipeline health, and retention metrics. Strategic Partnerships & Business Development Cultivate partnerships with luxury, cultural, and wellness brands to elevate the member value proposition. Identify and secure collaborations that expand visibility, drive growth, and enhance the member experience. Qualifications Excellent communication and relationship-building abilities. Demonstrate strong sales ability by effectively converting tours into memberships and coaching team members to do the same. Proven experience in program development, event production, or creative direction. Strong organizational and project management skills, with attention to detail. Ability to balance creativity with structured operational execution. Proficiency in basic computer applications and event management tools. Who You Are You are a natural relationship-builder who loves welcoming people, learning their stories, and helping them feel genuinely at home. You balance heart and execution - equally comfortable giving inspiring tours, hosting members, and managing operational details behind the scenes. You take ownership of the member experience from first impression through long-term retention, treating membership as a relationship, not a transaction. You thrive in a front-of-house leadership role, setting the tone for hospitality, service, and accountability through your presence. You are operationally rigorous and detail-driven, with the ability to manage systems, calendars, and data while maintaining an effortless member-facing experience. You believe in wellness, culture, and conscious community, and are excited to steward a space where connection, growth, and belonging flourish. Why this Role Matters This role sits at the heart of The Portal experience, transforming first impressions into lasting membership and loyalty. The Membership Manager protects the integrity of the brand while elevating the daily experience of our community. Compensation Competitive Hours 40 hours/week - daytime, weekend availability a must Benefits Health insurance, dental, vision; 401k Sick pay accrued at 1 hour per 30 hours worked PTO: 10 days in the first year, increasing to 14 days in the second year Apply Today If you are passionate about cultivating vibrant member communities, creating meaningful onboarding experiences, and driving member retention through personal connection and thoughtful programming, we invite you to apply for the Membership Manager position. Please submit your resume and a cover letter outlining your qualifications and interest in this role. We look forward to hearing from you! #J-18808-Ljbffr Nashville Public Radio