Senior Manager, Customer Insights

Responsibilities Own the Voice of the Customer (VoC) Program: Lead the end-to-end administration, methodology design, and governance of global relationship-based customer surveys (e.g., Strategic NPS, annual relationship surveys). Maintain Customer Segmentation: Continuously refine comprehensive customer segmentation frameworks to model the unique needs of diverse global customers and prospects. Guide Product Roadmaps: Partner with Growth and GID to ensure global product roadmaps and feature developments align with customer feedback. Go-To-Market Alignment: Collaborate with Marketing to position new software and hardware deployments correctly for targeted customer segments. Executive Reporting & Dashboarding: Define program success metrics and construct reporting to measure the impact of customer feedback on pipeline growth and overall satisfaction. Requirements Bachelor’s degree in Business, Marketing, Statistics, Social Sciences, or a related field; MBA or advanced degree preferred. 5+ years of experience in B2B customer insights, market research, voice of the customer (VoC) program management, or a related product marketing role. Proven track record designing, administering, and analyzing relationship and transactional surveys within enterprise feedback management platforms (e.g., Qualtrics, Medallia, AskNicely). Experience in clean energy, energy storage, utilities, or enterprise B2B SaaS environments is highly desirable. Demonstrated ability to build and maintain professional dashboards in visualization tools (e.g., Power BI, Salesforce). Core Competencies Expertise in managing Voice of the Customer (VoC) programs, including survey design and administration, customer segmentation, and executive reporting. Proficient in utilizing enterprise feedback management platforms and visualization tools to drive insights and align product strategies with customer needs. #J-18808-Ljbffr