Senior Client Manager

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships. Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization. In this role you will: Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3. Pursue leads identified by aligned Lead Generation/Business development representatives. Minimize churn and maximize retention in assigned accounts. Drive client satisfaction throughout the entire lifecycle of the clients’ buying process. Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions. Influence and work closely with vendors/partners to achieve required results. Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast. Develop open and effective channels of communication with each client within the assigned account. Encourage revenue growth by inspiring clients to adopt additional services. Become the reliable point of contact for clients that is required to establish a strong business relationship. Takes ownership of a range of accounts within the assigned segments. Determine the best solution requirements for each client that can be deployed by other departments. Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization. Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability. Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost. Knowledge and Attributes Sales business acumen . The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company’s portfolio of services. Sales client engagement and management . The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing client expectations. Developing the skills required to know the client, build effective and lasting relationships with them and to be seen as a trusted advisor. Sales solution skills . The knowledge of the company’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes. Sales pursuit . The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities. Bachelor’s degree or equivalent in business or a sales related field. Relevant vendor certifications would be advantageous. Advanced experience in a global partner management role. Advanced experience in a sales environment and/or customer service role. Advanced experience in the IT or professional services industry with a focus on business development and/or sales. Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth. Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services. Advanced experience gained in a similar client manager role. Advanced experience working with Salesforce.com contact platform. You are perfect for this role if you: Advanced experience in global partner management, sales environments, and customer service. Experience in the IT or professional services industry, focusing on business development and/or sales. Strong business acumen in sales, focusing on planning and leveraging tools and data. Knowledge of the company’s offerings, client applications, use cases, and market trends. Ability to link our high-value services to specific client needs and outcomes. Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities. Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth. Prior experience with the Salesforce.com contact platform. A bachelor’s degree or equivalent in business or a sales-related field. Why NTT DATA in 2026? NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $115K-$213K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. Workplace type Hybrid Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr