Korean/English Bilingual- Samsung VOC Operations Support Specialist

Job Type:RegularWork Location:Allen, TX 75013Overview:2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.Pay: $30.00 per hour based on experienceLocation: On-site in the Plano, TX officeRequired: Fluent in Korean; both written and verbalWork Authorization:Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.What's in it for you?Receive $30.00 per hour, paid weeklyNext-day pay on-demand with DailyPayHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramJob Description:Perform root cause analysis and define corrective actions to resolve complex customer issuesAnalyze case data and identify trends or recurring issuesSummarize analysis results and present findings to managers and leadership, customizing reports based on the audienceSupport continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutionsSupport talking and managing to high level escalated customers in both Korean and EnglishCollaborate with internal and external teams to accomplish tasksEnsure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.Qualifications:Extensive experience with root cause analysis and corrective actionsFluent in Korean with both written and verbal skillsExperience with continuous improvement/process improvementBackground in customer service (speaking with customers)Excellent organizational skillsAble to prioritize tasks independently with minimal supervisionExcellent communication skills (verbal and written)Self-driven, flexible, dedicated individual -Team playerProficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)4+ years of customer service-related experienceWhat You Can Expect From 2020 CompaniesWe welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.2020’s CommitmentWe are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. #J-18808-Ljbffr 2020 Companies, Inc.