Collections Specialist - Spanish

Job Description

Job Description

JOB DESCRIPTION SUMMARY
At The Nemecek Firm, we believe every person deserves skilled legal representation and to be treated with dignity throughout the immigration process.

We help individuals, families, and businesses throughout the United States and abroad navigate complex immigration matters. Our work includes removal defense, asylum, family immigration, employment immigration, naturalization, and corporate immigration compliance.

We are seeking a confident and personable Collections Specialist. Collections and client payment outreach are the primary responsibilities of this position. The specialist will contact clients regarding outstanding balances, secure payments, establish approved payment arrangements, monitor payment commitments, and maintain accurate account records. The role also supports payment processing, account research, and other billing functions.

WHAT YOU’LL DO

• Process and apply client payments to the appropriate matters and invoices.
• Send invoices, receipts, payment confirmations, and account communications.
• Respond to client questions about balances, payments, and account activity.
• Monitor outstanding balances and contact clients about upcoming and past due payments.
• Establish payment arrangements with clients, document the terms, and follow up on payment commitments.
• Research payment discrepancies, returned payments, and incorrect account balances.
• Reconcile payment activity across the firm’s billing, case management, and accounting systems.
• Maintain accurate records while protecting confidential client and financial information.

WHAT WILL SET YOU UP FOR SUCCESS

• You are accurate, organized, and comfortable working with payments and financial information.
• You can discuss balances and past due accounts professionally, respectfully, and confidently.
• You communicate clearly by phone and in writing.
• You can manage multiple transactions, client communications, and follow ups without losing attention to detail.
• You exercise good judgment, document your work, and recognize when an issue should be escalated.
• You are comfortable learning new systems and using technology responsibly while protecting confidential information.
• You are fluent in Spanish and English. 

Experience with billing, payment processing, accounts receivable, collections, or client service is helpful but not required.

WE STILL WANT TO HEAR FROM YOU

If you are interested in this role but do not meet every qualification listed above, we still encourage you to apply. Relevant experience can come from many different industries, and we consider the full range of skills and perspectives each candidate could bring to our firm and clients.

COMPENSATION

The anticipated hourly pay range for this position is $20.00 to $25.00 per hour. 
Starting pay will be determined based on the candidate’s relevant experience, education, training, language proficiency, technical knowledge, and other job related qualifications. 

LOCATION

This is a full time, in person position based in downtown Columbus, Ohio. The regular schedule is 8:30 a.m. to 5:30 p.m., Monday through Friday.

TOTAL REWARDS

• Paid time off
• 9 company holidays
• Health insurance
• Dental insurance
• Retirement savings plan with a 3% company match
• Free parking
• Onsite gym and cafeteria
• Professional development and training opportunities

WORKING AT THE NEMECEK FIRM

Our clients trust us with legal matters that can shape their safety, families, careers, and futures. You will join a team that values clear communication, careful work, accountability, collaboration, and thoughtful service to every client.

INCLUSION AND EQUAL EMPLOYMENT OPPORTUNITY

Different perspectives, backgrounds, and lived experiences make our firm and our work stronger. We are committed to building an inclusive workplace where everyone feels respected, supported, and valued, and we hold ourselves accountable for continuing to grow.

If you need a reasonable accommodation during the hiring process, please let us know. The Nemecek Firm is an Equal Employment Opportunity Employer.

USE OF ARTIFICIAL INTELLIGENCE IN HIRING

We may use artificial intelligence tools to support parts of the hiring process, including reviewing applications, analyzing resumes, assessing responses, and identifying information that may require additional review or verification. These tools support our hiring team but do not replace human judgment. All final hiring decisions are made by people. If you would like more information about how we process your information, please contact us.