Billing & Collections Specialist

Billing & Collections Specialist
Department: Customer Experience
Reports To: VP, Customer Strategy & Experience
Location: Remote

POSITION SUMMARY
The Billing and Collections Specialist will manage customer invoicing, payments, and account reconciliations. This role ensures accurate billing, resolves discrepancies, and manages collections processes to maintain cash flow and customer satisfaction. You will collaborate with internal teams and customers to develop efficient billing processes in a fast-paced start-up environment. This role is also responsible for preserving ongoing data integrity within Vero's primary billing system.

RESPONSIBILITIES
Billing Management:

• Prepare, review, and send accurate customer invoices in a timely manner.
• Maintain and update billing records in the system.
• Collect and post payments as received via check, ACH and credit card

Collections and Account Reconciliation:

• Contact customers with overdue balances and pursue payment.
• Resolve payment discrepancies promptly.
• Reconcile customer accounts to ensure accuracy and completeness.

Customer Communication:

• Serve as the primary point of contact for billing inquiries, providing excellent customer service.
• Communicate payment terms, policies, and account statuses clearly and professionally.

CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job post: Detail Oriented, Time Management, Communication and Customer Service

REQUIRED QUALIFICATIONS

• Associate's or Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.
• Minimum 1-3 years of experience.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in financial software (e.g., QuickBooks, NetSuite) and Microsoft Excel.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.

PREFERRED QUALIFICATIONS

• Experience in telecommunications, ISP, or subscription-based services.
• Experience working within a centralized billing platform or customer account management system.

JOB DETAILS AND PHYSICAL REQUIREMENTS

• There is no travel required for this position.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
• The schedule for this position is Monday through Friday during normal business hours, with weeknight and weekend availability as needed to fulfill the core duties of the role.
• This position is remote.
• This is a full-time position
• This is an hourly position.
• This is a staff position.

COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION

• The anticipated annual hourly range for this position is $21.65 - $24.25 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.
• 4 Medical plans with employer contributions for employees and dependents
• Dental and Vision insurance
• Life Insurance and AD&D
• Voluntary Life Insurance
• Disability Insurance
• 401(k) retirement plan + employer match
• 15 PTO days, 9 paid holidays + 2 floating holidays

ABOUT VERO
Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit:

• This position requires the ability to pass a standard background check upon offer of position.
• At least 2 professional references are required.

EQUAL OPPORTUNITY EMPLOYER

• Vero Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation to participate in the application or interview process, please contact [email protected] to request one.

CORE COMPETENCY DEFINITIONS

• Detail Oriented: Detail-oriented employees are accurate, punctual, self-organized, and generally highly professional, producing work with limited to no errors.
• Time Management: Employees with time management as a core competency meet project deadlines, organize tasks efficiently, and understand how to prioritize critical tasks.
• Communication: Communication as a core competency ensures someone can provide accurate and understandable information to others. Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When an individual communicates effectively, both the sender and receiver feel satisfied. Communication occurs in many forms, including verbal and non-verbal, written, visual, and listening.
• Customer Service: Employees with a focus on customer service can manage difficult or emotional customer situations and generally respond promptly to customer needs. These individuals will also actively solicit customer feedback to improve their service.

Vero Fiber