Renewals Manager

Customer Experience Renewal Manager (RM)

The Customer Experience Renewal Manager (RM) is a high-visibility, quota-carrying sales role essential to empowering customers as they transform their businesses through Cisco solutions.

Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.

Key Responsibilities:

• Strategic Growth & Execution: Drive consistent growth on ATR by identifying expansion opportunities, minimizing financial attrition, and ensuring the timely closure of renewal contracts.
• Active Field Engagement: Serve as the primary point of contact for the field, fostering collaborative relationships with account teams and partners to align renewal strategies with customer objectives.
• Portfolio Management & Risk Assessment: Oversee the end-to-end renewal lifecycle, including the supervision of quote creation and the mitigation of contract closure risks.
• Business Intelligence: Develop a deep understanding of customer and partner procurement processes, alongside technical expertise in Cisco's portfolio to effectively articulate our competitive differentiation.
• Analytical Assessment: Conduct rigorous process management and financial assessments to optimize renewal outcomes.

Minimum Qualification:

• BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services
• Previous sales experience
• Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
• You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
• You can implement policies for forecasting, data quality and accuracy
• Experience with CRM tools i.e. SFDC

Preferred Qualifications:

• Strong negotiation and interpersonal skills with a proven ability to lead multiple accounts and competing deadlines.
• Consistent track record of meeting or exceeding sales targets and renewal quotas
• Advanced proficiency in leveraging AI tools for daily operations, including forecasting, developing customer strategy, conducting competitive analysis, and performing ATR/risk assessments.
• Demonstrated ability to synthesize data and financial reports, enhanced by AI-driven insights, to identify and upsell renewal opportunities.
• Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
• Diligent with strong follow-up practices
• Demonstrated ability to synthesize data and financial reports, enhanced by AI-driven insights, to identify and upsell renewal opportunities.