Software Engineer II

Role Description

At Ticketmaster, we are building a new platform for live entertainment. Today we sell tickets not only on Ticketmaster.com but on partner e-commerce sites and the biggest social networks. As we continue to grow we need outstanding engineers. That’s where you come in.

What You Will Be Doing

• Write well-designed, efficient code with unit tests, logging, and documentation following test-driven development practices.
• Contribute to building and maintaining public APIs and reactive non-blocking microservices handling concurrent requests at scale.
• Support the development of real-time data streams, search applications, and data pipelines powering Ticketmaster's Discovery Experiences, reporting, and content platforms.
• Containerize applications and work with cloud infrastructure using Infrastructure as Code, with automated CI/CD pipelines for testing and deployment.
• Contribute to observability solutions including metrics, logging, and alerting.
• Troubleshoot and resolve production issues with guidance from senior engineers, and participate in on-call rotations to support platform reliability.
• Work with relational and NoSQL databases, implementing caching strategies for optimal performance.
• Contribute to web applications including the next generation of Ticketmaster.com.
• Collaborate with cross-functional teams on shared frameworks, technologies, and AI-driven platform improvements.

Qualifications

• 1+ years professional hands-on related experience.
• Java: Experience with JVM technologies and proficiency in Java programming (Java 17+ preferred), including Spring Boot MVC or Spring WebFlux.
• Testing & Build: Unit testing skills (JUnit) with test-driven development practices; familiarity with build automation tools such as Maven or Gradle.
• Cloud & Infrastructure: Familiarity with AWS or similar cloud platforms and basic understanding of Infrastructure as Code (Terraform or CloudFormation).
• Containers & Orchestration: Experience with Docker containerization; exposure to Kubernetes is a plus.
• A bachelor's degree in CS/Information Systems or related field.
• Understanding of Design Patterns and SOLID principles.
• Experience working in an agile development environment.

Requirements

• NICE TO HAVE:
• Messaging: Experience with Kafka or similar messaging systems and event-driven architectures.
• Caching: Redis or similar in-memory data stores.
• CI/CD: GitLab CI, Jenkins, or similar pipeline automation tools.
• Observability: Prometheus, Grafana, Splunk, ElastAlert, or similar monitoring and alerting tools.
• Stream Processing: Spring Cloud Stream, Kafka Streams, or similar event-driven frameworks.
• Edge & API Management: Fastly, Apigee, or similar CDN/API gateway platforms.
• Databases: MongoDB, MySQL, or similar relational and NoSQL databases.
• Performance Testing: Gatling, JMeter, or similar load testing tools.
• Scripting: Bash, Python, or similar languages for automation and tooling.
• ElasticSearch / OpenSearch.
• Familiarity with AI/ML tools or LLM integrations.
• Frontend: React or similar modern JavaScript frameworks.

Benefits

• Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• WEALTH: 401(k) program with company match, stock reimbursement program.
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• OTHERS: Volunteer time off, crowdfunding match.