HEALTHCARE ADMINISTRATIVE ASSOCIATE

Job Overview Employment Status: Full time Shift: Day/Evening (United States of America) Facility: 1906 Belleview Ave SE – Roanoke Requisition Number: R161087 Title: HEALTHCARE ADMINISTRATIVE ASSOCIATE (Open) Sign on Bonus Eligible: $1,500 per applicable guidelines (external hires only) Hours: 12 hours, 3 days a week (Monday, Tuesday, Friday) at Roanoke Memorial Hospital. Responsibilities Perform patient registration, scheduling, check-in and check-out processes. Manage multi-line phone systems, screen calls, and route messages. Maintain accurate patient demographic, insurance, and eligibility information. Collect co-payments, deductibles, and other payments; balance daily transactions. Coordinate referrals and obtain insurance authorizations as required. Maintain and organize medical records in compliance with regulatory standards. Perform charge entry and coding support, and resolve billing-related issues. Use electronic medical record systems for scheduling, reporting, and documentation. Provide directions and assistance to patients and visitors. Maintain reports, databases, and spreadsheets; perform basic data analysis. Support administrative functions including correspondence, reports, and meeting materials. Assist with event coordination, scheduling logistics, and departmental projects. Perform basic clinical support tasks under supervision as assigned. Serve as a resource for team members and assist with training as needed. Maintain a safe, organized, and efficient work environment. Qualifications Education: High school diploma or GED. Experience: None required. Licensure/Certification: Not required. Life Support: Not required. Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast-paced environment. Compensation Compensation Range: $16.18 - $22.65 per hour. Basis is based on qualifications, credentials, education, and prior work experience. This range does not include benefits. Benefits Comprehensive medical, dental, and vision benefits. Employer funded pension plan, vested after five years (voluntary 403B). Paid time off (accrued from day one). On-site fitness studios and discounts to Carilion Wellness centers. Access to health and wellness app, Personify Health. Discounts on childcare. Continued education and training. Equal Opportunity Employer Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veteran status. Carilion is a Drug-Free Workplace. #J-18808-Ljbffr