Executive Assistant to the Managing Director

About FBS

Franchise Benefit Solutions is an employee benefits administration firm built specifically for franchise brands and small businesses. We handle the moving parts of group benefits so our clients can focus on running their operations. We're a small, collaborative team that moves quickly, takes ownership of our work, and treats every client interaction as a chance to make benefits feel less complicated.

About the Role

We're hiring an Executive Assistant to support our Managing Director across the full range of his work. This is a hands-on, high-trust role. You'll be the person he leans on to keep things moving, to handle the details he can't get to, and to make sure nothing falls through the cracks.

The work is mostly business with some personal support layered in. It spans client service, carrier coordination, internal projects, and the day-to-day operations of running the business, along with calendar, travel, and communication support. No two weeks look exactly the same, and the right person will see that as a feature, not a bug.

What You'll Do

• Manage the Managing Director's calendar and scheduling across business and personal commitments
• Keep the Managing Director organized and ahead of what's coming
• Handle inbound and outbound communication via email and phone on his behalf
• Support client service work including enrollments, terminations, member changes, and portal setup
• Coordinate with carriers across both group and individual products
• Move projects forward across commissions, individual products, and other initiatives
• Run audits and reconciliations as needed to keep accounts accurate
• Support internal FBS operations including HR, vendor management, and general office administration
• Assist with booking and coordinating travel

What We're Looking For

• Strong written and verbal communication. You can speak with carriers, clients, and vendors and represent the Managing Director well in both written and live conversation.
• Highly organized and proactive. You spot what needs to happen before being asked, and you close loops without reminders.
• Comfortable with technology and quick to learn new platforms.
• Familiarity with AI tools (ChatGPT, Claude, or similar) is helpful, or a genuine willingness to learn. We use AI across the business and want someone who's open to working that way.
• Discretion and judgment. This role touches sensitive business, client, financial, and personal information. Confidentiality is non-negotiable.
• Reliable follow-through. We're trusting you to own what's on your plate.

We're prioritizing fit over background. If you don't have benefits industry experience but you're sharp, organized, and want to learn, we want to hear from you.

Nice to Have

• Background in employee benefits, insurance, HR, or payroll
• Experience supporting a senior executive or business owner
• Familiarity with Salesforce, Employee Navigator, or similar platforms