Patient Services Coordinator at a Therapy Practice

Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, proactive, and systems-oriented Patient Services Coordinator to support our growing practice. This role is essential in ensuring a seamless experience for families while maintaining efficient clinic operations, strong systems, and optimized therapist productivity.

Patient Services Coordinator Responsibilities:

Scheduling & Operations:

• Schedule, reschedule, and manage patient appointments accurately.
• Fill cancellations and maintain full therapist schedules.
• Manage waitlists and assign new patients/evaluations appropriately.
• Communicate schedule updates to families and therapists.

Referral Management:

• Contact new referrals and guide families through intake.
• Maintain and update an accurate referral log.
• Ensure timely start of care.

Intake, Documentation & Compliance:

• Manage patient intake and ensure all required documentation is complete.
• Verify insurance benefits and track authorizations/IFSPs.
• Follow up with families for missing paperwork or requirements.
• Follow up with doctor's offices and service coordinators regarding prescriptions (Rx), signed plans of care (POCs), and authorizations.
• Maintain accurate, organized, and compliant patient records.

Front Office & Patient Experience:

• Greet and check patients in/out; maintain a welcoming clinic environment.
• Answer phones, respond to inquiries, and support families with questions.
• Collect payments and manage front desk transactions.
• Provide a consistent, professional, and positive experience for all families.

Qualifications:

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to manage systems and problem-solve independently.
• Experience in healthcare or pediatric settings required.

Why Join Sunny Pediatric Services?

At Sunny Pediatric Services, you'll join a tight-knit team where collaboration and mutual support drive everything we do. Our team-oriented culture means you'll work alongside passionate professionals who genuinely care about each other's success while making a meaningful impact on children and families in our community. As a growing practice, we offer real advancement opportunities, competitive hourly pay with potential to move to salary, and performance-based bonuses that reward your contributions to our shared success. When you join us, you're not just taking a job—you're becoming part of a supportive team dedicated to excellence.

Sunny Pediatric Services is an equal opportunity employer.