Contracts & Customer Service Specialist (Onsite)

Overview Contracts & Customer Service Specialist (Onsite) at Collins Aerospace . This role serves as the primary interface for a portfolio of customers. This is a strategic, fast-paced, and customer-facing role with full ownership of contract execution from induction through delivery and closure. Acting as both a trusted advisor and a subject-matter expert, you will manage complex agreements, ensure financial alignment, and drive compliance across all stages of the repair order lifecycle. This role goes beyond daily execution by providing strategic oversight, risk identification, and process leadership. You will partner closely across multiple functions to ensure compliance, financial accountability, and overall customer satisfaction. What You Will Do Serve as the primary contract lead for a large, complex, and high-value customer portfolio with direct accountability for contract execution, issue resolution, program performance, and all financial matters. Manage the end-to-end lifecycle of contracts, including unit induction, quoting, order execution, deliveries, and closure. Independently resolve escalated customer and internal issues, proactively identifying risks before they impact financial or operational performance. Lead financial oversight for assigned accounts, including pricing alignment, receivables, progress payments, and collections. Partner with internal teams (Program Management, Finance, Operations, Supply Chain, and Trade Compliance) to ensure contractual obligations are fully understood and executed. Act as a subject-matter expert on contract terms and compliance, identifying gaps, recommending solutions, and driving process improvements. Support leadership through reporting, metrics, and continuous improvement initiatives that enhance efficiency and customer outcomes. Escalate risks, compliance concerns, and performance issues appropriately, while developing and supporting mitigation plans. Qualifications You Must Have Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience Qualifications We Prefer Working experience in contracts and customer management background. Customer facing experience while managing multiple complex and high-volume portfolios. Experience with SAP contract management or order processing modules. Experience with financial concepts, including quoting, pricing strategies, and A/R resolution. Prior experience in the aerospace or similar highly-regulated industry. What We Offer Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! May be eligible for relocation. Role details Seniority level: Mid-Senior level Employment type: Full-time Job function: Legal Industries: Aviation and Aerospace Component Manufacturing RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Collins Aerospace