Lead Veterinary Receptionist

Join Our TeamMidtown Veterinary Hospital is a boutique general practice nestled in the heart of Silicon Valley in Palo Alto, California. Our modern, spacious facility is designed with both efficiency and comfort in mind, enabling us to deliver outstanding wellness, preventative, and urgent care services in a location that offers the perfect blend of community feel and city convenience.Our tight-knit team thrives on exceptional collaboration and a deep commitment to both patient care and workplace positivity. We've purposefully built dedicated wellness spaces into our practice—including a fully stocked snack room and a tranquil outdoor break area—creating an environment where great care starts with well-cared-for people.What Sets Us ApartWellness Focus: Dedicated spaces for team members including stocked snack room and outdoor break areaPersonalized Environment: Smaller practice where your ideas are heard and contributions matterPrime Location: Steps away from Palo Alto's best cafés and eateries in a vibrant neighborhoodCollaborative Culture: True teamwork in a cohesive environment that values connectionCity-Neighborhood Balance: Perfect blend of urban energy and community charmLocated in the heart of Palo Alto, join a team that values connection, care, and community. Experience a veterinary career where efficiency meets empathy in one of Silicon Valley's most desirable locations.About This RoleAs a full-time Lead Client Care Representative, you'll serve as the welcoming face and front-line leader of our veterinary practice. In this key role, you'll create exceptional first impressions for our clients while guiding and supporting our Client Care team to deliver outstanding service every day.You'll be the compassionate bridge between our clients and their pets' care, helping pet parents navigate appointments, answering questions, and ensuring a seamless reception experience. As the lead for our Client Care team, you'll provide coaching, training, and day-to-day support, helping maintain efficient front desk operations, consistent service standards, and a positive, collaborative work environment. This role combines your leadership skills, organizational abilities, and genuine love for animals to help our team provide exceptional veterinary care and an outstanding client experience.What Success Looks LikeCreating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.Leading the Client Care Team: You'll provide day-to-day guidance, mentorship, and support to our Client Care Representatives, fostering a collaborative, positive environment while promoting exceptional client service, accountability, and continuous growth.Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.Team Coordination: You'll oversee daily Client Care operations by coordinating patient flow, ensuring schedules and medical records are accurate and prepared, and partnering with the veterinary team to keep the hospital running efficiently while supporting your teammates throughout the day.Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.What Makes You a Great FitStrong leadership abilities with experience supervising and developing team membersExceptional organizational skills and attention to detailSuperior customer service orientation with a professional, friendly demeanorExcellent ability to multi-task in a fast-paced environmentStrong problem-solving skills with a solutions-focused approachProficiency with computer systems and practice management softwareClear, effective communication skills both verbally and in writingFlexible and adaptable approach to changing priorities and challengesFinancial acumen for handling transactions and reportingEducation & ExperienceHigh School Diploma/GED or equivalent requiredAt least one year of veterinary supervisory experience requiredKnowledge of veterinary terminology, protocols, and software'sManage cash handling and financial transactionsHow We'll Support YouCompetitive Pay: $25.00 - $30.00 per hour, commensurate with experienceComprehensive Benefits: Health, dental, and vision insurance, plus 401k with company matchGrowth Opportunities: Continuing education and professional development supportWork-Life Balance: PTO and mental health assistancePerks: Employee discounts on services, a scrub allowance, and a referral programA Welcoming Team: We're a hard-working and collaborative team where your voice matters!EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.