MacGregor - Asst Service Mgr

Central Checkout Manager

Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

Key Responsibilities & Essential Functions:

• Role model Superior Customer Service.
• Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
• Assist in maintaining company sanitation standards.
• Monitor and manage potential shrink.
• Ensures Standard Operating Procedure compliance in the service department.
• Monitor, enforce and role model company dress-code standards.
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
• Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
• Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
• Encourage and champion front-end selling activities.
• Recognize Partners and celebrate success.
• Convey appropriate sense of urgency in dealing with Partner and Customer issues
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience:
• Advanced understanding of checkout procedures - Required
• Demonstrated commitment to excellence in customer service - Required
• Exhibits high level of performance - Required
• Have the ability to speak or communicate effectively to co-workers, supervisors and customers - Required
• Demonstrates strong conflict resolution skills - Required
• Effective oral and written skills - Required
• Possesses understanding of basic math concepts - Required
• Possesses ability to make logical decisions - Required
• Ability to delegate, organize and plan effectively - Required
• Ability to handle stressful situations - Required
• Excellent customer service skills - Required
• Proficiency on H-E-B systems preferred
• Excellent communication and organization skills - Required
• Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - Required
• Maintain sanitation standards throughout the work area - Required
• Ability to work a flexible schedule, including opening, closing, and weekend shifts. - Required
• Education: Licenses/Certifications: Must have completed Regional Service training and approved by the Regional Merchant - Required
• Physical Demands & Working Conditions: Maintain a high level of productivity and efficiency standards. Standing (for max. of 3hrs). Lift and carry moderately heavy loads; Bend, reach, squat, push and pull