Customer Service Representative

Customer Service Representative (CSR)John Nugent & Sons – Sterling, VALooking for a customer service role where your work actually matters and the phones stay busy?For more than 50 years, John Nugent & Sons has been a trusted residential service provider serving homeowners across Northern Virginia. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear and a key part of the customer experience.We're looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.What You'll DoRespond to customer requests, resolve issues and promote the companyConvert incoming customer calls into booked service appointmentsOutbound calling to our customers to schedule appointmentsDevelop a proven track record in customer service.Participate in training so that you grow and develop as a professionalMaintain and update our customer database with complete and accurate informationMaintain communication with dispatch and your managerWhat We're Looking ForStrong verbal communication with ability to control and guide conversationsReliable attendance and punctuality (critical for call volume coverage)Ability to multitask across systems while maintaining accuracyStrong problem-solving skills and ability to handle objections professionallyComfortable working in a fast-paced, performance-driven environmentBasic computer proficiency (CRM systems, scheduling software, etc.)$18 - $22 an hour Sila