Technical Operations Support Analyst - Remote

Job ID: 99170631680Posted: 2026-08-15Location: Eden Prairie, Minnesota, United StatesSalary: $72,800 - $130,000/yearJob Area: OptumInsight ConsultingCompany: UnitedHealth GroupOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Technical Operations Support Analyst - Remote is position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the Optum Integrated Care Suite(OICS) care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.Primary Responsibilities:Research and resolve issues reported by internal and external customers via ServiceNowWork closely with internal and external teams to troubleshoot technical issues and support break/fix effortsCommunication and escalation of issues reported or discoveredTechnical support for file loads and transfersFacilitate meetings and presentations for internal teams and clientsIdentify opportunities for process improvementEnsure internal and external processes are accurately documentedTraining and onboarding new teammates as neededYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:3+ years of SQL experience3+ years of Excel experience, able to use formulas, VLOOKUP, and pivot tables2+ years of customer-focused position involving technical knowledge of company's products and services2+ years technical support and troubleshooting experience2+ years file load troubleshooting experience2+ years working with and assisting clients with help desk software2+ years of Microsoft Office Suite experienceAbility to travel domestically up to 10-25% when requiredPreferred Qualifications:Experience with Care / Clinical Management applications, workflows, system integrationsExperience with ServiceNowExperience and understanding of file transfer platforms (SFTP)Experience with Government Healthcare (Medicare/Medicaid/ACA) experienceHealthcare payer application experienceExperience with Facets, QNext and/or HealthRules claims platformsExperience developing in BI/Visualization software (Tableau/PowerBI)Extract, Transform, & Load (ETL) ExperienceAzure Cloud Configuration ExperienceVPN Tunnel ExperienceTCP/IP Networking ExperienceExperience incorporating AI into system and employee workflows to automate routine activities, augment decision-making, and drive measurable productivity gainsProven to exhibit a demonstrated aptitude for AI and a continuous curiosity for applying emerging technologies to solve business and operational challenges*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.